You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it. If you are a customer in the European Union, the data controller (referred to here as “we” or “Universe”) is the Ticketmaster entity based in the market in which the event takes place:
Country | Company |
---|---|
Aland Islands | Ticketmaster Suomi OY |
Austria | Ticketmaster GmbH |
Belgium | N.V. Ticketmaster Belgium S.A. |
Denmark | Ticketmaster Danmark A/S |
Finland | Ticketmaster Suomi OY |
France | Ticketmaster SAS |
Furstentum Liechtenstein | Ticketmaster Schweiz AG |
Germany | Ticketmaster GmbH |
Isle of Man | Ticketmaster UK Limited |
Netherlands | Ticketmaster BV |
Northern Ireland | Ticketshop (NI) Limited trading as Ticketmaster |
Norway | Billettservice AS |
Svalbard and Jan Mayen | Billettservice AS |
Spain | Ticketmaster Spain S.A.U. |
Sweden | Ticketmaster Sverige AB |
Switzerland | Ticketmaster Schweiz AG |
United Kingdom | Ticketmaster UK Limited |
We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.
If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.
As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.
Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:
Your choices and rights under each scenario are explained in more detail below.
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.
Learn More
We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.
Learn More
We may share your information with Sellers- as well as other third parties associated with the service provided.
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Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Learn More
We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Learn More
If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.
Learn More
As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.
Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:
Your choices and rights under each scenario are explained in more detail below.
Click on each icon for more information or scroll down to read the full policy.
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.
Learn More
We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.
Learn More
We may share your information with Sellers- as well as other third parties associated with the service provided.
Learn More
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Learn More
We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Learn More
If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.
Learn More
This section explains how we use your information and the legal basis on which we use it.
Where you have given us your consent, you can withdraw it by doing the following.
Subject to applicable laws, you may also have rights over how your personal information is used including:
To exercise any of the above rights please contact us. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855 663-0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.
To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your CCPA rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law.
Categories of Personal | Personal Information | Disclosed for a Business Purpose | Sold | Categories of Third-Party Recipients |
Identifiers | Names and Aliases | X | X | Business Partners, Data Brokers, Technical Service Providers |
Physical Address | X | X | ||
Phone Number | X | X | ||
E-Mail Address | X | X | ||
IP Address | X | X | Business Partners, Technical Service Providers | |
Unique Identifiers | X | X | ||
Commercial Information | Interactions with Customer Service | X | Technical Service Providers | |
Information about transactions made on our services | X | X | Business Partners, Data Brokers, Technical Service Providers | |
Individual’s Preferences and Attributes | X | X | ||
Internet/ Electronic Activity | Cookies/Web Beacons | X | X | |
Device Attributes | X | X |
To opt-out of the sale of your personal information, please click this “Do Not Sell My Personal Information” link, or use the options presented above to submit a full request.
You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request.
To view our CCPA request metrics, please click here.
Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.
Where you have given us your consent, you can withdraw it by doing the following:
Where we have relied on a legitimate interest, you can object to it by doing the following:
You also have rights over how your personal information is used including:
To exercise any of the above rights please contact us. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.
When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.
We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.
When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.
For more information, or to get a copy of the relevant documentation please contact us.
If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
© 2020 Universe. All rights reserved.
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: privacy@universe.com
There’s also your local data protection regulator, which you can find here, although we encourage you to try and let us help you first.