Privacy. Your data. Your trust.

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it. If you are a customer outside North America, the data controller (referred to here as “we” or “Universe”) is the Ticketmaster entity based in the market in which the event takes place:

For live or virtual events, the data controller is the local Ticketmaster entity listed above where you (the customer) are located. If there is no local Ticketmaster entity in the market, the data controller is Universe Experiences Inc (“Universe”).

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Our Privacy Promise

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Privacy Notice

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.

Summary

Click on each header for more information or scroll down to read the full policy.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Contact us

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What information we have & where we get it

• Creating an Account & Buying tickets. When you create an account, buy a ticket, register for a presale or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.
• Using our websites and apps. When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
• Fan experience & customer support. When you contact our Customer Services teams with a query or provide us with feedback, we record that interaction for evidentiary purposes.
• Using social media. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
• Accessibility. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
• Processing children’s data. In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.
• Geodemographic data suppliers. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.
• Fan Images and CCTV. When attending an event at a venue or festival we collect your image and likeness whether this is through CCTV cameras or videographers or photographers on venue of festival sites. This is primarily collected for the safety and security of our fans; however, we sometimes use these images in our marketing or social media posts. If you wish to object to images being used for marketing visit the ‘Your Rights & Choices’ section below.

How we use your information

1. For the performance of our contract with you.

• When you make purchases. We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:
  
  • process your order
  • send you customer service emails including booking confirmations and event reminders
  • take payment, and
  • provide you with customer support.
• Sellers. To share with Sellers who organise the event to enable them to run the event, allocate seating or notify you if there has been a change to the event or provide important event information.

2. For our legitimate business interests.

• Market research. To conduct market research and analysis which helps improve and customise our products and services.
• Fan feedback. To contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.
• Personalisation. To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in.

3. For our overriding legitimate business interests.

• To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner's brands), fraud, or other crimes.
• Event security. To protect our fans and ensure the security of our and our Event Partners' operations.

4. Where you've given your consent.

• Marketing. To contact you with information or offers regarding upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see "Your choices and rights" section below.
• Location-based services. For example, our apps request location permission for functions like browsing events near your location and receiving push notifications about them or seeing yourself on the map at an event.
• Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy for more information).
• Accessibility. To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.
• Commercial partners. We sometimes work with Commercial Partners who we share data with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will request your consent prior to sharing and provide information regarding what will be shared with whom.

Who we share your data with & why

• Live Nation Entertainment. Within the Live Nation Entertainment Group and associated family of companies who provide services for us such as marketing, profiling, reporting and technical and product support.‍
• Data processors. Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.‍
• Sellers. Sellers are the entities who use Universe’s open ticketing platform to list events to be sold. We share your information with Sellers so that they can run the event and for other reasons described in their privacy policies. We will name the Seller when you purchase a ticket so you know who will receive your data, and you will be given the option to subscribe to receiving marketing from them.‍
• Third party products. If you have bought any goods and services fulfilled by third parties (e.g. ticket insurance or merchandise), we’ll share data with them so that they can process and fulfil your orders.‍
• Commercial Partners. These are third parties we work with to provide additional value-add services. As the type of Commercial Partners we work with varies, we use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.‍
• Disclosures under law. Government agencies or other authorised bodies where permitted or required by law.‍
• Successors. Any successor to all or part of our business.

Your choices & rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following:

• To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.

Where we have relied on a legitimate interest, you can object to it by doing the following:

• To object to personalisation you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.
• To object to being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.

Your rights

You also have rights over how your personal information is used including:

• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Looking after your information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules
• Binding Corporate Processor Rules

For more information, or to get a copy of the relevant documentation please contact us.

Contact us

If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: privacy@universe.com

There’s also your local data protection regulator, which you can find here, although we encourage you to try and let us help you first.

La confidentialité. Vos données. Votre confiance.

Notre engagement

Vous êtes au cœur de notre travail. Notre objectif est de conserver votre confiance en traitant vos informations personnelles avec respect et de vous permettre d’en garder la maîtrise.

Il est important pour vous de savoir quelles informations personnelles nous recueillons à votre sujet et comment nous les utilisons. Si vous êtes un client de l'Union européenne, le contrôleur de données (appelé ici "nous" ou "Universe") est l'entité Ticketmaster sur le marché où l'événement se produit:

Pour les événements en streaming ou virtuels, le contrôleur de données est l'entité Ticketmaster locale répertoriée ci-dessus où vous (le client) vous trouvez. En l'absence d'entité Ticketmaster locale sur votre marché, le contrôleur de données est Universe Experiences Inc («Universe»).

Nous avons fait de notre mieux pour que nos explications soient concises et faciles à comprendre.  Toutefois si vous souhaitez obtenir davantage d’informations ou si vous avez des questions, veuillez contacter notre responsable de la protection des données en utilisant les coordonnées figurant dans la section "Contact" ci-dessous.

Si nous apportons des modifications importantes à nos pratiques en matière de protection de la vie privée, nous vous en informerons. Si besoin est, nous vous demanderons également votre autorisation.

Notre promesse en matière de confidentialité

En tant que billetterie, Universe héberge des listes et vend des billets au nom d'entreprises ou de particuliers. Nous faisons référence à ces personnes ou entreprises qui organisent des événements sur la plateforme Universe via le terme "Vendeurs". Les événements sont créés et administrés par les Vendeurs et Universe héberge ces événements sur notre plateforme. Afin d'acheter un billet pour un événement du Vendeur, il peut être nécessaire de créer un compte Universe. Si vous avez des questions concernant un événement ou l'utilisation de vos données par un Vendeur, veuillez contacter le Vendeur directement.

Avis de confidentialité

Notre avis de confidentialité a été conçu pour vous. La manière dont cette avis s'applique dépend de la relation que vous entretenez avec nous. Par exemple, si vous:

1. achetez un billet sur notre plateforme, nous utiliserons les informations que vous nous fournissez pour honorer nos obligations et celles du Vendeur à votre égard pour la prestation de ce service, et, si autorisé, nous vous tiendrons au courant des autres événements susceptibles de vous intéresser ; et
2. naviguez sur nos sites, nous utilisons des cookies pour vous offrir une expérience personnalisée et unique.

Vos choix et vos droits pour chaque cas de figure expliqué en détail ci-dessous.

Sommaire

Cliquez sur les en-têtes ci-dessous pour plus d'informations ou faites défiler vers le bas pour lire la politique dans son ensemble.

Les informations dont nous disposons et où nous les obtenons

Nous recueillons et stockons différents types d'informations vous concernant lorsque vous créez un compte, achetez des billets, nous contactez et utilisez nos sites Internet, nos applications et nos réseaux sociaux.

Comment nous utilisons vos informations personnelles et pourquoi

Nous recueillons et utilisons vos informations pour de nombreuses raisons, notamment pour vous aider à participer aux spectacles que vous aimez, pour partager des informations, à des fins commerciales et pour d'autres raisons exigées par la loi. 

Avec qui nous partageons vos données et pourquoi

Nous partagerons vos informations avec les vendeurs ainsi qu'avec d'autres tiers associés au service fourni. 

Vos choix et vos droits

Entre autres droits, vous pouvez choisir de recevoir des informations commerciales de notre part. Vous avez également le droit d'accéder aux informations que nous avons sur vous. 

L’attention accordée à vos informations personnelles

Nous prenons toujours les mesures nécessaires pour nous assurer que vos informations sont protégées mais aussi pour les supprimer en toute sécurité lorsque nous n'en avons plus besoin. 

Contact

Si vous avez des questions ou des commentaires sur cet avis, ou sur la façon dont nous traitons vos informations, n’hésitez pas à nous contacter. 

Les informations dont nous disposons et où nous les obtenons

• Création d'un compte et achat de billets. Lorsque vous créez un compte, achetez un billet, vous inscrivez à une prévente ou recevez un billet de la part d’un ami, nous recueillons vos informations qui, selon le service que nous fournissons, peuvent inclure vos coordonnées et vos informations de facturation.
• Utilisation de nos sites Internet et de nos applications. Lorsque vous utilisez nos sites Internet ou nos applications, nous recueillons des informations telles que le navigateur et le dispositif que vous utilisez, votre adresse IP, votre emplacement, le site que vous avez consulté précédemment, ce que vous avez utilisé ou non sur notre site/application ou le site que vous consultez lorsque vous nous quittez. Pour plus d'informations sur la manière dont nous recueillons ces informations, veuillez consultez notre politique en matière de cookies.
• Expérience des fans et service client. Lorsque vous contactez nos équipes du service client pour une question ou nous faites part de vos commentaires, nous enregistrons cet échange pour en garder une trace et pour vous fournir une aide en lien avec votre question.
• Utilisation des réseaux sociaux. Lorsque vous utilisez une fonctionnalité d’un réseau social sur notre site Internet ou nos applications, et que vous publiez sur les réseaux sociaux, le site concerné nous fournit certaines informations vous concernant.
• Accessibilité. Si vous avez des exigences en matière d'accessibilité, nous souhaitons garantir que vous vivez la meilleure expérience possible lorsque vous participez à des événements. Pour ce faire, nous devons recueillir des informations concernant vos besoins (ce qui peut impliquer que vous fournissiez des informations sur votre santé mentale ou physique).
• Traitement des données relatives aux enfants. Dans les rares cas où nous recueillons des informations personnelles sur des enfants, nous demandons toujours le consentement des parents et ne recueillons ces informations qu'aux fins précisées au moment de la collecte.
• Fournisseurs de données géodémographiques. Nous faisons appel à des fournisseurs qui rassemblent des données géodémographiques qui nous aident à mieux personnaliser les services que nous vous offrons. Si vous préférez que cela ne soit pas le cas, consultez la section "Vos Droits & Choix" ci-dessous.
• Images de fans et vidéosurveillance. Lorsque vous participez à un événement sur un site ou un festival, nous recueillons votre image, que ce soit par le biais de caméras de surveillance, caméras classiques ou de photos sur le site du festival. Ces images sont principalement collectées pour la sécurité de nos fans. Cependant, nous les utilisons parfois dans nos messages commerciaux ou sur les réseaux sociaux. Si vous souhaitez vous opposer à l'utilisation de ces images à des fins commerciales, consultez la section "Vos droits et vos choix" ci-dessous.

Comment nous utilisons vos informations personnelles et pourquoi

Cette section explique comment nous utilisons vos informations et la base juridique de référence. 

1. Dans le cadre de l'exécution de notre contrat avec vous.

• Lorsque vous faites des achats. Nous utilisons vos informations lorsque vous signez un contrat avec nous (par exemple pour acheter des produits ou un billet) afin que nous puissions: 
  
  • traiter votre commande
  • vous envoyer des courriels émanant du service client, y compris des confirmations de réservation et des rappels d'événements
  • accepter le paiement 
  • vous fournir un service client.‍
• Vendeurs. Elles sont partagées avec les Vendeurs responsables de l'événement pour des raisons logistiques mais aussi pour attribuer des places, vous informer s'il y a eu le moindre changement ou pour vous fournir des informations importantes concernant l'événement.

2. Dans le cadre de nos intérêts commerciaux légitimes. 

• Études de marché. Pour mener des études et des analyses de marché qui permettent d'améliorer et de personnaliser nos produits et services. 
• ‍Les réactions des fans. Pour vous contacter dans le cadre d'enquêtes de satisfaction, ou pour participer à des recherches sur les utilisateurs (comme des groupes de discussion). Nous proposons une option de désabonnement pour ce type de contact si vous ne souhaitez plus les recevoir.
• ‍Personnalisation. Pour créer un profil sur vous afin de nous aider à personnaliser nos services vous étant destinés. Par exemple, si vous achetez des billets pour des concerts de musique pop et que vous avez accepté de recevoir des informations en lien avec ce thème, nous vous tiendrons informé sur d'autres concerts de musique pop qui pourraient vous intéresser.

3. Dans le cadre de nos intérêts commerciaux légitimes primordiaux

• Pour prévenir ou détecter les comportements illégaux, pour protéger ou faire respecter nos droits légaux ou comme le permet la loi.  En s'assurant par exemple que les billets se retrouvent entre les mains de vrais fans. Aussi, nous pouvons utiliser vos informations pour empêcher la vente de billets, l'utilisation abusive de notre propriété intellectuelle (par exemple, nos marques ou celles de nos partenaires d'événements), la fraude ou d'autres crimes.
• ‍Sécurité de l'événement. Pour protéger nos fans et assurer la sécurité de nos opérations et de celles de nos partenaires des évènements. 

4. Lorsque vous avez donné votre consentement

• Vente. Pour vous contacter avec des informations ou des offres concernant des événements, des produits ou des services à venir - cela peut se faire par courriel, par des notifications push et internet, par SMS ou via les réseaux sociaux.  Vous pouvez modifier vos préférences marketing à tout moment, voir la section "Vos choix et vos droits" ci-dessous.
• ‍Services basés sur la localisation. Nos applications demandent notamment une autorisation de localisation pour des fonctions telles que la navigation sur des événements proches de votre lieu de résidence et la réception de notifications "push" les concernant ou le fait d’être affiché sur la carte d'un événement.
• ‍Services basés sur la localisation. Nos applications demandent notamment une autorisation de localisation pour des fonctions telles que la navigation sur des événements proches de votre lieu de résidence et la réception de notifications "push" les concernant ou le fait d’être affiché sur la carte d'un événement.‍
• Accessibilité. Pour traiter vos données en matière de santé afin de répondre à vos besoins en matière d'accessibilité, lorsque cela est spécifiquement requis et qu'un consentement explicite est fourni. ‍
• ‍Partenaires commerciaux. Nous travaillons parfois avec des partenaires commerciaux avec lesquels nous partageons des données. Il s'agit de contrôleurs de données tiers avec lesquels nous travaillons pour fournir des services à valeur ajoutée supplémentaires, tels que nos forfaits de voyage, nos sponsors ou nos offres exclusives de prévente. Dans certaines circonstances, lorsque le partage n'est pas nécessaire pour nous permettre d'exécuter le contrat que vous avez sollicité, nous vous demanderons votre consentement avant de partager et vous fournirons des informations sur ce qui sera partagé avec qui.

Avec qui nous partageons vos données et pourquoi

• Live Nation Entertainment. Au sein du groupe Live Nation Entertainment et de la famille de sociétés associées qui nous fournissent des services tels que la vente, le profilage, le reporting et l'assistance technique et produit.
• Processeurs de données. Nos fournisseurs de services tiers (parfois appelés processeurs de données) tels que les fournisseurs de Cloud qui fournissent l'infrastructure informatique sur laquelle nos produits et systèmes sont conçus.
• Vendeurs. Les vendeurs sont les entités qui utilisent la billetterie de Universe pour répertorier les événements à vendre. Nous partageons vos informations avec les vendeurs afin qu'ils puissent organiser l'événement et pour d'autres raisons décrites dans leurs politiques de confidentialité. Lorsque vous achetez un billet, le Vendeur est cité. Vous savez ainsi qui recevra vos données et vous aurez la possibilité de vous inscrire pour recevoir des informations commerciales de sa part.
• Produits des tiers. Si vous avez acheté des biens et des services fournis par des tiers (par exemple, une assurance pour les billets ou des produits), nous partagerons les données avec eux afin qu'ils puissent traiter et honorer vos commandes.
• Partenaires commerciaux. Il s'agit de tiers avec lesquels nous travaillons pour fournir des services supplémentaires à valeur ajoutée. Comme les partenaires commerciaux avec lesquels nous travaillons varient selon les services, nous utilisons des informations en flux tendu pour vous informer du moment où les données seront partagées avec eux et du fait qu'elles seront traitées conformément à leur avis de confidentialité.
• Divulgation en vertu de la loi. Les agences gouvernementales ou autres organismes autorisés lorsque la loi le permet ou l'exige.
• Repreneur. Tout repreneur de tout ou partie de notre entreprise.

Vos choix et vos droits

Vos choix

Lorsque vous nous avez donné votre consentement, vous pouvez le retirer en suivant ces instructions :

• Pour ne plus recevoir nos offres, vous pouvez modifier vos préférences dans votre compte, suivre les instructions de désabonnement figurant dans les courriers électroniques que nous vous envoyons ou bien nous contacter et nous le ferons pour vous.

• Pour ne plus utiliser les cookies et les outils de suivi, veuillez consulter notre Politique en Matière de Cookies.

• Pour désactiver le suivi de localisation et les notifications push, vous pouvez modifier les paramètres de votre dispositif ou désactiver votre localisation. Pour mettre fin aux notifications "push", vous devez utiliser les paramètres de votre navigateur. 

Lorsque nous avons invoqué un intérêt légitime, vous pouvez vous y opposer en suivant ces instructions :

• Pour vous opposer à la personnalisation, vous pouvez modifier vos préférences dans votre compte. Si cette option n'est pas disponible, vous pouvez nous contacter et nous le ferons pour vous.
• Pour vous ne pas être contacté dans le cadre des réactions des fans, vous pouvez vous désabonner via les fonctionnalités prévues à cet effet dans les messages qui vous sont adressés ou nous contacter et nous le ferons pour vous.

Vos droits

Vous avez également des droits sur la manière dont vos informations personnelles sont utilisées, notamment:  

• Le droit de demander que vos informations soient effacées ou que leur utilisation soit limitée.
• Le droit de demander une copie des informations que nous disposons sur vous.
• Le droit de corriger, modifier ou mettre à jour les informations que vous nous avez fournies (lorsque vous avez un compte chez nous, vous pouvez également le faire en vous connectant et en mettant à jour vos informations).
• Le droit de contester toute décision automatisée vous concernant. Une décision automatisée est une décision prise sans aucune intervention humaine qui a des conséquences juridiques (par exemple, vérification de solvabilité). En général, nous ne prenons pas de décisions automatisées, mais si c’est le cas, nous indiquons clairement en quoi elles consistent.

Pour exercer l'un des droits ci-dessus, veuillez nous contacter en utilisant l'adresse électronique associée à votre compte et au droit que vous souhaitez exercer. Veuillez noter que, même si nous évaluons avec soin chaque demande que nous recevons, vos droits et le délai d'exercice d'un droit peuvent varier en fonction de votre lieu de résidence et nous ne sommes pas toujours tenus d'y donner suite. Auquel cas, nous vous en expliquerons les raisons.

L’attention accordée à vos informations personnelles

Nous avons mis en place des mesures de sécurité pour protéger vos informations. Les mesures de sécurité que nous utilisons dépendent du type d'informations recueillies. 

Nous ne conservons vos informations le temps nécessaire pour vous fournir les services que vous sollicitez, pour les objectifs décrits dans la présente politique et pour tout objectif légal pour lequel nous sommes obligés de conserver les informations. Nous supprimerons vos informations de manière sécurisée lorsqu'elles ne seront plus nécessaires à ces fins conformément aux politiques de notre entreprise. 

En tant que membre d'un groupe international d'entreprises, nous comptons sur des services partagés dont certains sont situés en dehors de l'Europe. De plus, lorsque des spectacles de renommée mondiale sont en tournée, vos informations peuvent être transférées à l'échelle internationale afin de vous offrir la meilleure expérience possible.  

Lors d'un tel transfert, des règles strictes sont en place pour garantir que vos données sont toujours protégées à un niveau élevé. Dans ce cas, nous veillerons à mettre en place des garanties appropriées.  Lorsque vos informations sont transférées en dehors de l'Espace économique européen, nous utiliserons l'un des mécanismes énumérés ci-dessous.

• Clauses contractuelles types approuvées par la Commission européenne
• Règles d'entreprise contraignantes
• Règles contraignantes pour les sociétés de traitement

Pour plus d'informations ou pour obtenir une copie de la documentation souhaitée, veuillez nous contacter.

Contact

Si vous avez des questions sur ce qui précède ou sur notre approche de la protection de la vie privée, notre bureau spécialisé dans la protection de la vie privée est à votre disposition :  privacy@universe.com  

Il existe également votre régulateur local de protection des données, que vous pouvez trouver ici, bien que nous vous encourageons à essayer de nous laisser vous aider en premier.

Privacidad. Sus datos. Su confianza.

Nuestra responsabilidad ante usted

Usted está en el núcleo de todo lo que hacemos. Nuestro objetivo es mantener su confianza gestionando su información personal con respeto y permitiendo que usted tenga el control. 

Es importante que sepa qué información personal recopilamos sobre usted y cómo la utilizamos. Si usted es un cliente de la Unión Europea, el responsable del tratamiento de datos (al que se hace referencia aquí como “nosotros” o “Universe”) es la entidad Ticketmaster que se encuentre en el mercado donde se realiza el evento. 

Para eventos virtuales o de transmisión, el controlador de datos es la entidad Ticketmaster local mencionada anteriormente donde usted (el cliente) se encuentra. Cuando no haya una entidad Ticketmaster local en su mercado, el controlador de datos es Universe Experiences Inc ("Universe").

Hemos hecho nuestro mayor esfuerzo por brindar explicaciones breves y fáciles de comprender.  Sin embargo, si usted desea recibir más información o tiene alguna pregunta, comuníquese con nuestro responsable de la protección de datos utilizando los datos que aparecen en la sección ‘Contáctenos’ a continuación. 

Si en algún momento hacemos cambios importantes en nuestras prácticas de privacidad, se lo informaremos. De ser necesario, también solicitaremos su permiso.

Nuestra promesa de privacidad

Como plataforma abierta de venta de entradas, Universe conserva listados y vende entradas en nombre de empresas o personas físicas. Hacemos referencia a estas personas o empresas que fijan eventos en la plataforma de Universe como "Vendedores". Los Vendedores crean y administran los eventos, y Universe incluye estos eventos en nuestra plataforma. Para comprar una entrada al evento de un Vendedor, es posible que deba crear una cuenta Universe. Si tiene preguntas sobre un evento o sobre el uso que hace un Vendedor de sus datos, comuníquese con el Vendedor directamente.

Aviso de privacidad

Nuestro aviso de privacidad se diseñó con usted en mente.  De qué manera se aplica el aviso a usted dependerá de la manera en que usted interactúe con nosotros. Por ejemplo, si usted:

1. nos compra una entrada, utilizaremos la información que nos brinda para cumplir tanto con nuestras obligaciones como con las obligaciones del Vendedor hacia usted al momento de prestar ese servicio y, cuando se permita, para mantenerlo actualizado sobre otros eventos que puedan resultarle de interés; y
2. navega en nuestros sitios, utilizamos cookies para personalizar su experiencia y, tal como esperamos, poder ofrecerle una experiencia sin dificultades.  

Sus opciones y derechos en cada uno de los casos se explican con mayor detalle a continuación.

Resumen

Haga clic en cada encabezado para obtener más información o desplácese hacia abajo para leer la política completa.

Qué información conservamos y de dónde la obtenemos

Recopilamos y almacenamos diferentes tipos de información sobre usted cuando crea una cuenta, compra entradas, se pone en contacto con nosotros y utiliza nuestros sitios web, aplicaciones y redes sociales.

Cómo utilizamos su información y por qué

Recopilamos y utilizamos su información con varios fines, como ayudarlo a asistir a los espectáculos que le apasionan, compartir noticias, con fines de marketing y cuando lo exija la ley.

Con quién compartimos su información y por qué

Compartimos su información con los Vendedores, así como también con otros terceros relacionados con el servicio prestado. 

Sus opciones y derechos

Entre otros derechos, usted puede decidir si desea recibir nuestro material de marketing. Además tiene el derecho de acceder a la información que tenemos sobre usted. 

El cuidado de su información

Siempre tomamos medidas para asegurarnos de que se encuentre protegida su información y para eliminarla en forma segura cuando ya no la necesitemos. 

Contáctenos

Si tiene preguntas o comentarios sobre este aviso o sobre cómo gestionamos su información, póngase en contacto con nosotros. 

Qué información conservamos y de dónde la obtenemos

• Creación de cuenta y compra de entradas. Recopilaremos su información cuando usted cree una cuenta, compre una entrada, se inscriba para una reventa o un amigo le transfiera una entrada, la cual podrá incluir su información de contacto y facturación según el servicio que prestemos.
• Uso de nuestros sitios web y aplicaciones. Cuando usamos nuestros sitios web o aplicaciones, recopilamos información, como el navegador y el dispositivo que usted usa, su dirección IP, su ubicación, de dónde viene, para qué usó o no usó nuestro sitio/aplicación o el sitio que usted visita una vez que se retira. Para obtener más información sobre cómo recopilamos esta información, consulte nuestra Política de cookies.
• Experiencia de los aficionados y atención al cliente. Cuando usted se pone en contacto con nuestros equipos de Atención al Cliente para hacer una consulta o comentario, registramos esa interacción como constancia y para ofrecer atención en relación con su consulta.
• Utilización de redes sociales. Cuando usted utiliza una función de redes sociales dentro de nuestro sitio web o nuestras aplicaciones y hace una publicación en las plataformas de redes sociales, el sitio de redes sociales nos brindará información sobre usted.
• Accesibilidad. Si tiene algún requisito de accesibilidad, deseamos asegurarnos de que tenga la mejor experiencia al asistir a los eventos. Para lograrlo, necesitamos recopilar datos sobre sus requisitos (que pueden incluir que nos brinde información sobre su salud mental o física).
• Tratamiento de datos de menores. En los pocos casos en los que recopilamos información personal de niños, siempre solicitamos el consentimiento de los padres y únicamente recopilamos tal información para los fines especificados al recopilarla.
• Proveedores de datos demográficos. Utilizamos proveedores que recopilan datos demográficos que nos ayudan a personalizar mejor los servicios que le brindamos. Si prefiere que no lo hagamos, consulte la sección ‘Sus opciones y derechos’ a continuación.
• Imágenes de aficionados y CCTV. Cuando asiste a un evento en un recinto o un festival, obtenemos su imagen y apariencia, ya sea mediante cámaras CCTV, camarógrafos o fotógrafos en el recinto o el lugar del festival. Se obtienen principalmente para la seguridad de nuestros aficionados; sin embargo, en ocasiones utilizamos estas imágenes en nuestras publicaciones de redes sociales o con fines de marketing. Si desea oponerse a la utilización de imágenes con fines de marketing, visite la sección ‘Sus opciones y derechos’ a continuación.

Cómo utilizamos su información y por qué

Esta sección explica cómo utilizamos su información y la base legal sobre la cual la utilizamos. 

1. Para cumplir el contrato que tenemos con usted 

• Cuando usted compra. Utilizamos su información cuando usted celebra un contrato con nosotros (por ejemplo, para comprar mercaderías o una entrada) para así poder: 
  
  • procesar su pedido
  • enviarle correo electrónico de servicio al cliente, que incluye las confirmaciones de reservas y los recordatorios de eventos
  • aceptar pagos, y 
  • brindarle atención al cliente.‍
• Vendedores. Para compartir con los Vendedores que organizan el evento a fin de permitirles que lo lleven adelante, asignar los asientos, notificarle si se modificó el evento o brindar información importante sobre el evento.‍

2. Para nuestros intereses comerciales legítimos 

• Investigación de mercado. Para llevar adelante investigaciones y análisis de mercado, que contribuyen a mejorar y personalizar nuestros productos y servicios.  ‍
• Comentarios de los aficionados. Para enviarle encuestas de satisfacción o participar en investigaciones de usuarios (como grupos de discusión). Incluimos una opción para desuscribirse de este tipo de contacto en caso de que ya no desee recibirlas.
• ‍Personalización. Para crear un perfil sobre usted y ayudarnos a personalizar los servicios que le ofrecemos. Por ejemplo, si usted compra entradas para eventos populares y prestó su consentimiento para nuestro marketing, le informaremos sobre otros eventos populares que consideremos que podrían interesarle.

3. Para nuestros intereses comerciales legítimos y primordiales

• Para impedir o detectar conductas ilegales, proteger o hacer valer nuestros derechos legales o cuando así lo permita la ley.  Por ejemplo, para asegurarnos de que las entradas lleguen a las manos de los verdaderos aficionados. De esta forma, podemos usar su información para evitar la venta especulativa de entradas, el uso indebido de nuestra propiedad intelectual (como nuestras marcas o las de nuestros socios del evento), el fraude u otros delitos.
• ‍Seguridad del evento. Para proteger a nuestros aficionados y garantizar la seguridad de nuestras operaciones y las de nuestros socios del evento. 

4. Cuando usted haya dado su consentimiento

• El márketing. Para brindarle información u ofertas sobre próximos eventos, productos o servicios. Podemos ponernos en contacto por correo electrónico, notificaciones push y web, SMS o plataformas de redes sociales.  Usted puede modificar sus preferencias de marketing en cualquier momento. Consulte la sección “Sus opciones y derechos” a continuación.
• ‍Servicios en función de la ubicación. Por ejemplo, nuestras aplicaciones solicitan el permiso de ubicación para funciones como la búsqueda de eventos cerca de donde se encuentra y la recepción de notificaciones push al respecto o para que pueda encontrarse en el mapa de un evento.
• ‍Publicidad y cookies. Para ofrecer comunicaciones personalizadas de publicidad y marketing en nuestros sitios web y aplicaciones (para más información, consulte nuestra Política de cookies.‍
• ‍Accesibilidad. Para tratar sus datos de salud y cumplir con sus requisitos de accesibilidad, cuando se requiera específicamente y se brinde el consentimiento expreso. ‍
• ‍Socios comerciales. En ocasiones trabajamos con socios comerciales con quienes compartimos datos. Se trata de terceros responsables del tratamiento de datos con los que trabajamos para prestar otros servicios de valor agregado, como paquetes de viajes, patrocinadores o acuerdos exclusivos de preventa. En algunas circunstancias, cuando no sea necesario compartir los datos para cumplir con el contrato que usted solicitó, solicitaremos su consentimiento antes de compartir los datos y le informaremos qué se compartirá y con quién.

Con quién compartimos sus datos y por qué

• Live Nation Entertainment. Dentro del Grupo Live Nation Entertainment y el conjunto de empresas relacionadas que prestan servicios por nosotros, como marketing, creación de perfiles, presentación de información y soporte técnico y de productos.‍
• Responsables del tratamiento de datos. Nuestros terceros proveedores de servicios (en ocasiones conocidos como responsables del tratamiento de datos), como los proveedores de computación en la nube, que brindan la infraestructura informática en la que se crean nuestros productos y sistemas.‍
• Vendedores. Los Vendedores son las entidades que utilizan la plataforma abierta de venta de entradas de Universe para incluir los eventos en venta. Compartimos su información con los Vendedores para que puedan llevar adelante el evento y por otros motivos que se describen en sus políticas de privacidad. Mencionaremos al Vendedor cuando usted compre una entrada para que sepa quién recibirá sus datos, y usted tendrá la opción de suscribirse para recibir sus materiales de marketing. 
• Productos de terceros. Si compró bienes o servicios de terceros (como seguros para entradas o mercaderías), compartiremos los datos con ellos para que puedan procesar y cumplir con sus pedidos.
• ‍Socios comerciales. Se trata de terceros con los que trabajamos para prestar otros servicios de valor agregado. Como los socios comerciales con los que trabajamos varían según los servicios, utilizamos información oportuna para indicarle cuándo se compartirán los datos con ellos y que estos se tratarán de conformidad sus avisos de privacidad.
• ‍Divulgaciones en virtud de la ley. Entes gubernamentales u otros entes autorizados, cuando así lo permita o lo exija la ley.
• ‍Sucesores. Cualquier sucesor de todo o parte de nuestro negocio.

Sus opciones y derechos

Sus opciones

Cuando nos haya dado su consentimiento, podrá retirarlo de la siguiente manera:

• Para dejar de recibir nuestros materiales de marketing, puede cambiar sus preferencias dentro de su cuenta, seguir las instrucciones para desuscribirse que se encuentran en todo correo electrónico que le enviamos o contactarnos para que lo hagamos por usted.

• Para retirar el consentimiento en cuanto al uso de las cookies y las herramientas de rastreo, consulte nuestra Política de cookies.

• Para retirar el consentimiento en cuanto al rastreo de la ubicación y las notificaciones push, puede cambiar las configuraciones de su dispositivo y desactivar su ubicación. Para detener las notificaciones push y web, deberá usar sus configuraciones de navegación.

Cuando nos hayamos basado en un interés legítimo, puede oponerse haciendo lo siguiente:

• Para oponerse a la personalización, puede cambiar sus preferencias dentro de su cuenta. Si esta opción no se encuentra disponible, puede contactarnos para que lo hagamos por usted.
• Para oponerse a que lo contactemos para obtener sus comentarios como aficionado, puede desuscribirse a través de los mecanismos que aparecen en los mensajes que le enviamos o contactarnos para que lo hagamos por usted.

Sus derechos

Usted también tiene derechos respecto de cómo se utiliza su información personal, los cuales incluyen:

• El derecho a solicitar que se elimine o se restrinja el uso de su información.
• El derecho a pedir una copia de la información que conservamos sobre usted.
• El derecho a corregir, modificar o actualizar la información que usted nos proporcionó (cuando usted tenga una cuenta con nosotros, también podrá realizar esto iniciando sesión y actualizando su información).
• El derecho a objetar cualquier decisión automatizada que tomemos sobre usted. Una decisión automatizada es aquella tomada sin la intervención de un ser humano y que genera consecuencias legales (p. ej. la comprobación de crédito). Por lo general no tomamos decisiones automatizadas. Sin embargo, en caso de hacerlo, dejaremos en claro cuando esto haya ocurrido.

Para ejercer cualquiera de los derechos antes mencionados, contáctenos utilizando el correo electrónico asociado con su cuenta y mencione el derecho que usted desea ejercer. Tenga en cuenta que, si bien evaluaremos detenidamente toda solicitud que recibamos, sus derechos y el plazo para ejercer un derecho pueden diferir según su lugar de residencia, y es posible que no siempre debamos cumplir. Cuando esto ocurra, explicaremos el motivo.

El cuidado de su información

Contamos con medidas de seguridad vigentes para proteger su información. Las medidas de seguridad que utilizamos dependen del tipo de información recopilada. 

Conservamos su información únicamente por el plazo necesario para prestarle los servicios que solicita, para los fines mencionados en la presente política y con cualquier otro fin legal por el cual estemos obligados a conservar la información. Eliminaremos su información de manera segura cuando ya no sea necesaria para estos fines, de conformidad con las políticas de nuestra empresa. 

Como parte de un grupo mundial de empresas, utilizamos servicios compartidos, algunos de los cuales se encuentran ubicados fuera de Europa.  Al mismo tiempo, en el caso de eventos de primera categoría sujetos a giras, es posible que su información se transfiera a otros países para ofrecerle una experiencia sin dificultades.  

Para transferir información de esta manera, existen reglas estrictas vigentes para garantizar que sus datos sigan teniendo un alto grado de protección. Cuando hagamos esto, nos aseguraremos de que estén en vigencias las salvaguardas correspondientes.  Cuando su información se transfiera fuera del Espacio Económico Europeo, utilizaremos uno de los mecanismos que se mencionan a continuación.

• Cláusulas Contractuales Tipo aprobadas por la Comisión Europea
• Normas Societarias Vinculantes
• Normas Societarias Vinculantes del Encargado del Tratamiento

Contáctenos para obtener más información o una copia de la documentación pertinente.

Contáctenos

Si tiene alguna pregunta sobre lo antes mencionado o sobre nuestro enfoque respecto de la privacidad, puede acudir a nuestra Oficina de Privacidad dedicada, que incluye a nuestro responsable de la protección de datos:   privacy@universe.com  

También está su regulador local de protección de datos, que puede encontrar aquí, aunque lo alentamos a que lo intente y nos deje ayudarlo primero.

Privacidad. Tus datos. Tu confianza.

Nuestro compromiso con usted

Usted está en el núcleo de todo lo que hacemos. Nuestro objetivo es mantener su confianza gestionando su información personal con respeto y permitiendo que usted tenga el control.

Es importante que sepa qué información personal recopilamos sobre usted y cómo la utilizamos. Si usted es un cliente de Universe, el responsable del tratamiento de datos (al que se hace referencia aquí como “nosotros” o “Universe”) es la entidad Ticketmaster que se encuentre en el mercado donde se realiza el evento.

Hemos hecho nuestro mayor esfuerzo por brindar explicaciones breves y fáciles de comprender. Sin embargo, si usted desea recibir más información o tiene alguna pregunta, comuníquese con nuestro responsable de la protección de datos utilizando los datos que aparecen en la sección ‘Contáctenos’ a continuación.

Si en algún momento hacemos cambios importantes en nuestras prácticas de privacidad, se lo informaremos. De ser necesario, también solicitaremos su permiso.

Nuestro compromiso con la privacidad

Como plataforma abierta de venta de boletos, Universe ofrece anuncios y vende boletos en nombre de empresas o particulares. Nos referimos a estas personas o empresas que organizan eventos en la plataforma Universe como “Vendedores”. Los eventos son creados y administrados por los Vendedores, y Universe los ofrece en nuestra plataforma. Para comprar un boleto para el evento de un Vendedor, es posible que tengas que crear una cuenta en Universe. Si tienes alguna pregunta sobre un evento o sobre el uso que hace un Vendedor de tus datos, ponte en contacto directamente con el Vendedor.

Aviso de privacidad

Nuestro aviso de privacidad se diseñó con usted en mente. De qué manera se aplica el aviso a usted dependerá de la manera en que usted interactúe con nosotros. Por ejemplo, si usted:

1. Nos compra un boleto, utilizaremos la información que nos brinda para cumplir tanto con nuestras obligaciones como con las obligaciones del Vendedor hacia usted al momento de prestar ese servicio y, cuando se permita, para mantenerlo actualizado sobre otros eventos que puedan resultarle de interés; y
2. Navega en nuestros sitios, utilizamos cookies para personalizar su experiencia y, tal como esperamos, poder ofrecerle una experiencia sin dificultades.

Sus opciones y derechos en cada escenario se explican con más detalle a continuación.

Resumen

Haga clic en cada encabezado para obtener más información o desplácese hacia abajo para leer la política completa.

Qué información poseemos y dónde la recopilamos

Recopilamos y almacenamos diferentes tipos de información sobre usted cuando crea una cuenta, compra boletos, se pone en contacto con nosotros y utiliza nuestros sitios web, aplicaciones y redes sociales.

Cómo utilizamos su información y por qué

Recopilamos y utilizamos su información por diversos motivos, como ayudarle a asistir a los eventos que le gustan, compartir noticias, con fines de marketing y según lo exija la ley.

Con quién compartimos la información

Podemos compartir su información con los Vendedores, así como con otros terceros asociados con el servicio prestado.

Sus opciones y derechos

Entre otros derechos, puede elegir si desea recibir comunicaciones de marketing de nuestra parte. También tiene derecho a acceder a la información que tenemos sobre usted.

Cómo cuidamos su información

Siempre tomamos medidas para asegurarnos de que se encuentre protegida su información y para eliminarla en forma segura cuando ya no la necesitemos.

Contáctenos

Si tiene preguntas o comentarios sobre este aviso o sobre cómo gestionamos su información, póngase en contacto con nosotros. 

Que información poseemos y de dónde la obtenemos

• Creación de cuenta y compra de boletos. Recopilaremos su información cuando usted cree una cuenta, compre un boleto, se inscriba para una preventa o un amigo le transfiera un boleto, la cual podrá incluir su información de contacto y facturación según el servicio que prestemos.
• Uso de nuestros sitios web y aplicaciones. Cuando utiliza nuestros sitios web o aplicaciones, recopilamos información como el navegador y el dispositivo que utiliza, su dirección IP, su ubicación, el sitio desde el que ha llegado, para qué ha utilizado y para qué no ha utilizado nuestro sitio web/aplicación, o el sitio que visita cuando abandona el nuestro. Para obtener más información sobre cómo recopilamos esta información, consulte nuestra Política de cookies.
• Experiencia de los fans y atención al cliente. Cuando se pone en contacto con nuestros equipos de atención al cliente con una consulta o nos envía sus comentarios, registramos esa interacción con fines probatorios.
• Uso de las redes sociales. Cuando utiliza una función de redes sociales dentro de nuestro sitio web o nuestras aplicaciones y publica en plataformas de redes sociales, el sitio de redes sociales nos proporciona cierta información sobre usted.
• Accesibilidad. Si tiene requisitos de accesibilidad, queremos asegurarnos de que tenga la mejor experiencia cuando asista a eventos. Para ello, necesitamos recopilar detalles sobre sus requisitos (lo que puede implicar que nos proporcione información sobre su salud mental o física).
• Tratamiento de datos de menores. En los pocos casos en los que recopilamos información personal de niños, siempre solicitamos el consentimiento de los padres y/o tutores, y únicamente recopilamos tal información para los fines especificados al recopilarla.
• Proveedores de datos demográficos. Utilizamos proveedores que recopilan datos demográficos que nos ayudan a personalizar mejor los servicios que le brindamos. Si prefiere que no lo hagamos, consulte la sección ‘Sus opciones y derechos’ a continuación.
• Imágenes de aficionados y CCTV. Cuando asiste a un evento en un recinto o un festival, obtenemos su imagen y apariencia, ya sea mediante cámaras CCTV, camarógrafos o fotógrafos en el recinto o el lugar del festival. Se obtienen principalmente para la seguridad de nuestros aficionados; sin embargo, en ocasiones utilizamos estas imágenes en nuestras publicaciones de redes sociales o con fines de marketing. Si desea oponerse a la utilización de imágenes con fines de marketing, visite la sección ‘Sus opciones y derechos’ a continuación.

Cómo utilizamos su información y por qué

Esta sección explica cómo utilizamos su información y la base legal sobre la cual la utilizamos. 

1. Para cumplir el contrato que tenemos con usted 

• Cuando usted compra. Utilizamos su información cuando usted celebra un contrato con nosotros (por ejemplo, para comprar mercaderías o una entrada) para así poder: 
  
  • procesar su pedido
  • enviarle correo electrónico de servicio al cliente, que incluye las confirmaciones de reservas y los recordatorios de eventos
  • aceptar pagos, y 
  • brindarle atención al cliente.‍
• Vendedores. Para compartir con los Vendedores que organizan el evento a fin de permitirles que lo lleven adelante, asignar los asientos, notificarle si se modificó el evento o brindar información importante sobre el evento.‍

2. Para nuestros intereses comerciales legítimos 

• Investigación de mercado. Para llevar adelante investigaciones y análisis de mercado, que contribuyen a mejorar y personalizar nuestros productos y servicios.  ‍
• Comentarios de los aficionados. Para enviarle encuestas de satisfacción o participar en investigaciones de usuarios (como grupos de discusión). Incluimos una opción para desuscribirse de este tipo de contacto en caso de que ya no desee recibirlas.
• ‍Personalización. Para crear un perfil sobre usted y ayudarnos a personalizar los servicios que le ofrecemos. Por ejemplo, si usted compra entradas para eventos populares y prestó su consentimiento para nuestro marketing, le informaremos sobre otros eventos populares que consideremos que podrían interesarle.

3. Para nuestros intereses comerciales legítimos y primordiales

• Para impedir o detectar conductas ilegales, proteger o hacer valer nuestros derechos legales o cuando así lo permita la ley.  Por ejemplo, para asegurarnos de que las entradas lleguen a las manos de los verdaderos aficionados. De esta forma, podemos usar su información para evitar la venta especulativa de entradas, el uso indebido de nuestra propiedad intelectual (como nuestras marcas o las de nuestros socios del evento), el fraude u otros delitos.
• ‍Seguridad del evento. Para proteger a nuestros aficionados y garantizar la seguridad de nuestras operaciones y las de nuestros socios del evento. 

4. Cuando usted haya dado su consentimiento

• El márketing. Para brindarle información u ofertas sobre próximos eventos, productos o servicios. Podemos ponernos en contacto por correo electrónico, notificaciones push y web, SMS o plataformas de redes sociales.  Usted puede modificar sus preferencias de marketing en cualquier momento. Consulte la sección “Sus opciones y derechos” a continuación.
• ‍Servicios en función de la ubicación. Por ejemplo, nuestras aplicaciones solicitan el permiso de ubicación para funciones como la búsqueda de eventos cerca de donde se encuentra y la recepción de notificaciones push al respecto o para que pueda encontrarse en el mapa de un evento.
• ‍Publicidad y cookies. Para ofrecer comunicaciones personalizadas de publicidad y marketing en nuestros sitios web y aplicaciones (para más información, consulte nuestra Política de cookies.‍
• ‍Accesibilidad. Para tratar sus datos de salud y cumplir con sus requisitos de accesibilidad, cuando se requiera específicamente y se brinde el consentimiento expreso. ‍
• ‍Socios comerciales. En ocasiones trabajamos con socios comerciales con quienes compartimos datos. Se trata de terceros responsables del tratamiento de datos con los que trabajamos para prestar otros servicios de valor agregado, como paquetes de viajes, patrocinadores o acuerdos exclusivos de preventa. En algunas circunstancias, cuando no sea necesario compartir los datos para cumplir con el contrato que usted solicitó, solicitaremos su consentimiento antes de compartir los datos y le informaremos qué se compartirá y con quién.

Con quién compartimos sus datos y por qué

• Live Nation Entertainment. Dentro del Grupo Live Nation Entertainment y el conjunto de empresas relacionadas que prestan servicios por nosotros, como marketing, creación de perfiles, presentación de información y soporte técnico y de productos.
• Responsables del tratamiento de datos. Nuestros terceros proveedores de servicios (en ocasiones conocidos como responsables del tratamiento de datos), como los proveedores de computación en la nube, que brindan la infraestructura informática en la que se crean nuestros productos y sistemas.
• Vendedores. Los Vendedores son las entidades que utilizan la plataforma abierta de venta de boletos de Universe para incluir los eventos en venta. Compartimos su información con los Vendedores para que puedan llevar a cabo el evento y por otros motivos que se describen en sus políticas de privacidad. Mencionaremos al Vendedor cuando usted compre un boleto para que sepa quién recibirá sus datos, y usted tendrá la opción de suscribirse para recibir publicidad o marketing.
• Productos de terceros. Si compró bienes o servicios de terceros (como seguros para boletos o mercancía), compartiremos los datos con ellos para que puedan procesar y cumplir con sus órdenes.
• Socios comerciales. Son terceros con los que colaboramos para ofrecer servicios adicionales de valor añadido. Dado que el tipo de socios comerciales con los que trabajamos varía, utilizamos información actualizada para informarle de cuándo se compartirán los datos con ellos y de que se tratarán de acuerdo con su aviso de privacidad.
• Divulgaciones exigidas por la ley. Organismos gubernamentales u otros organismos autorizados cuando lo permita o lo exija la ley.
• Sucesores. Cualquier sucesor de todo o parte de nuestro negocio.

Sus opciones y derechos

Sus opciones

Si nos ha dado su consentimiento, puede retirarlo haciendo lo siguiente:

• Para dejar de recibir nuestras comunicaciones de marketing, puede cambiar sus preferencias en su cuenta, seguir las instrucciones para darse de baja que figuran en cualquiera de los correos electrónicos que le enviamos o ponerse en contacto con nosotros y lo haremos por usted.
• Para excluirse del uso de cookies y herramientas de seguimiento, consulte nuestra Política de cookies.
• Para excluirse del seguimiento de la ubicación y las notificaciones push, puede cambiar la configuración de su dispositivo o mantener su ubicación desactivada. Para dejar de recibir notificaciones push web, deberá utilizar la configuración de su navegador.

Cuando nos hayamos basado en un interés legítimo, puede oponerse a ello haciendo lo siguiente:

• Para oponerse a la personalización, puede cambiar sus preferencias en su cuenta. Si esta opción no está disponible, puede ponerse en contacto con nosotros y lo haremos por usted.
• Para oponerse a que se le contacte como parte de recibir comentarios de fans, puede darse de baja a través de los mecanismos que se incluyen en los mensajes que se le envían o ponerse en contacto con nosotros y lo haremos por usted.

Sus derechos

Usted también tiene derechos sobre cómo se utiliza su información personal, entre los que se incluyen:

• El derecho a solicitar que su información sea eliminada o restringida para su uso futuro.
• El derecho a solicitar una copia de la información que tenemos sobre usted.
• El derecho a corregir, modificar o actualizar la información que nos ha proporcionado (si tiene una cuenta con nosotros, también puede hacerlo iniciando sesión y actualizando su información).
• El derecho a impugnar cualquier decisión automatizada que tomemos sobre usted. Una decisión automatizada es una decisión tomada sin intervención humana que tiene consecuencias legales (por ejemplo, la verificación de crédito). Por lo general, no llevamos a cabo la toma de decisiones automatizadas, pero, si lo hacemos, dejaremos claro dónde se toman dichas decisiones.

Para ejercer cualquiera de los derechos anteriores, póngase en contacto con nosotros a través de nuestro formulario web. Utilice el correo electrónico asociado a su cuenta para que podamos localizar sus datos personales. Tenga en cuenta que, aunque evaluaremos cuidadosamente todas las solicitudes que recibamos, sus derechos y el plazo para ejercerlos pueden variar en función de su lugar de residencia y es posible que no siempre podamos cumplirlos. Cuando esto ocurra, le explicaremos los motivos.

Cómo cuidamos su información

Contamos con medidas de seguridad para proteger su información. Las medidas de seguridad que utilizamos dependerán del tipo de información recopilada.

Conservamos su información únicamente por el plazo necesario para prestarle los servicios que solicita, para los fines mencionados en la presente política y con cualquier otro fin legal por el cual estemos obligados a conservar la información. Eliminaremos su información de manera segura cuando ya no sea necesaria para estos fines, de conformidad con las políticas de nuestra empresa.

Como parte de un grupo mundial de empresas, utilizamos servicios compartidos, algunos de los cuales se encuentran ubicados fuera de su lugar de residencia. Al mismo tiempo, en el caso de eventos de primera categoría sujetos a giras, es posible que su información se transfiera a otros países para ofrecerle una experiencia sin dificultades.

Para transferir información de esta manera, existen reglas estrictas vigentes para garantizar que sus datos sigan teniendo un alto grado de protección. Cuando hagamos esto, nos aseguraremos de que estén en vigencias las salvaguardas correspondientes. Cuando su información se transfiera fuera del Espacio Económico Europeo, utilizaremos uno de los mecanismos que se mencionan a continuación.

• Cláusulas contractuales estándar aprobadas por la Comisión Europea
• Normas corporativas vinculantes
• Normas corporativas vinculantes para los encargados del tratamiento

Para obtener más información o una copia de la documentación pertinente, póngase en contacto con nosotros.

Contáctenos

Si tiene alguna pregunta sobre lo anterior o sobre nuestro enfoque de la privacidad, nuestra Oficina de Privacidad, incluido nuestro responsable de protección de datos, está a su disposición para ayudarle: privacy@universe.com.

También puede ponerse en contacto con su autoridad local de protección de datos, que puede encontrar aquí, aunque le recomendamos que primero intente ponerse en contacto con nosotros para que le ayudemos.

Datenschutz. Ihre Daten. Ihr Vertrauen.

Unsere Verpflichtung

Sie als Kunde stehen bei uns im Mittelpunkt. Wir wollen mit Ihren persönlichen Daten respektvoll umgehen, Ihr Vertrauen gewinnen und erhalten, indem Sie jederzeit die Kontrolle über Ihre Daten haben.  

Es ist wichtig, dass Sie sich bewusst sind, welche persönlichen Daten wir über Sie erheben und wie wir sie verwenden. Wenn Sie sich als Kunde in der EU befinden, ist der für die Datenverarbeitung Verantwortliche (hier als "wir" oder "Universum" bezeichnet) das Ticketmaster-Unternehmen mit Firmensitz in dem Markt, in dem die Veranstaltung stattfindet.

Bei Streaming- oder virtuellen Ereignissen ist der Datencontroller die oben aufgeführte lokale Ticketmaster-Entität, in der Sie (der Kunde) sich befinden. Wenn in Ihrem Markt keine lokale Ticketmaster-Einheit vorhanden ist, ist der Datenverantwortliche Universe Experiences Inc („Universum“).

Wir haben alles getan, um unsere Erläuterungen so kurz und leicht verständlich wie möglich zu gestalten.  Wenn Sie jedoch weitere Informationen wünschen oder Fragen haben, wenden Sie sich bitte an unseren Datenschutzbeauftragten. Die entsprechenden Angaben finden Sie im Abschnitt "Kontakt" unten. 

Wenn wir größere Änderungen an unseren Datenschutzbestimmungen vornehmen, informieren wir Sie darüber. In Fällen, wo dies notwendig ist, holen wir Ihre Genehmigung ein.

Unser Datenschutzversprechen

Als offene Ticketing-Plattform hostet Universe Angebote und verkauft Tickets im Namen von Unternehmen oder Einzelpersonen. Wir bezeichnen diese Personen oder Unternehmen, die Veranstaltungen auf der Universe-Plattform einrichten, als "Verkäufer". Die Veranstaltungen werden von den Verkäufern und Universe erstellt und verwaltet. Universe hinterlegt diese Veranstaltungen auf unserer Plattform. Um eine Eintrittskarte für eine Veranstaltung des Verkäufers zu kaufen, müssen Sie möglicherweise einen Universe-Account erstellen. Wenn Sie Fragen zu einer Veranstaltung oder zur Verwendung Ihrer Daten durch einen Verkäufer haben, wenden Sie sich bitte direkt an den Verkäufer.

Datenschutzerklärung

Unsere Datenschutzbestimmungen stellen Sie als Kunden in den Mittelpunkt.  Die Auswirkungen dieser Bestimmungen auf Sie hängen davon ab, auf welche Art und Weise Sie mit uns interagieren.  Wenn Sie zum Beispiel:

1. Wenn Sie ein Ticket bei uns kaufen, nutzen wir die Daten, die Sie uns zur Verfügung stellen, um unsere Verpflichtungen wie die des  Verkäufers Ihnen gegenüber bei der Erbringung dieser Dienstleistung zu erfüllen und Sie, soweit zulässig, über andere Veranstaltungen, die für Sie von Interesse sein könnten, auf dem Laufenden zu halten; und
2. Wenn Sie auf unseren Websites browsen, verwenden wir Cookies, um die Ergebnisse auf Sie anzupassen und Sie so problemlos wie möglich und ohne langes Suchen zu Ihrem Ziel zu führen.   

Ihre Optionen und Rechte in den verschiedenen Fällen werden nachstehend ausführlicher erläutert.

Inhalt

Klicken Sie auf die einzelnen Überschriften, um weitere Informationen zu erhalten, oder scrollen Sie nach unten, um die vollständige Datenschutzerklärung zu lesen.

Datenspeicherung und Datenherkunft

Wir erfassen und speichern verschiedene Arten von Informationen über Sie, wenn Sie einen Account einrichten, Tickets kaufen, uns kontaktieren und unsere Websites, Apps und sozialen Medien nutzen.

Datennutzung und Nutzungsbedingungen

Wir sammeln und verwenden Ihre Daten aus vielerlei Gründen, z.B. damit Sie die gewünschten Shows besuchen oder News teilen können. Wir verwenden Sie auch für das Marketing sowie für gesetzlich vorgeschriebene Zwecke.

Datenweitergabe und Weitergabebedingungen

Wir teilen Ihre Informationen mit Verkäufern sowie mit anderen Dritten, die mit dem angebotenen Service in Verbindung stehen.

Ihre Optionen und Rechte

Sie haben unter anderem das Recht festzulegen, ob Sie von uns Werbung erhalten möchten. Sie haben auch das Recht, die Daten, die wir über Sie haben einzusehen und zu überprüfen.

Sorgfältiger Umgang mit Ihren Daten

Wir treffen immer die notwendigen Massnahmen für den Schutz Ihrer Daten und sorgen für eine sichere Datenlöschung, sobald sie nicht mehr gebraucht werden.

Kontakt

Kontaktieren Sie uns bitte, wenn Sie Fragen oder Rückmeldungen zu diesem Hinweis oder zum Umgang mit Ihren Daten haben.

Datenspeicherung und Datenherkunft

• Account-Erstellung & Ticketkauf. Wenn Sie Ihren Account erstellen, ein Ticket kaufen, sich für einen Vorverkauf registrieren oder ein Ticket von einem Freund auf Sie übertragen lassen, erfassen wir Ihre Daten. Je nach erbrachter Dienstleistung handelt es sich dabei um Ihre Kontakt- und Abrechnungsdaten.‍
• Nutzung unserer Websites und Apps. Bei Nutzung unserer Websites oder Apps erfassen wir Informationen wie Ihren Browser- und Gerätetyp, Ihre IP-Adresse, Ihren Standort, die Website, aus der Sie auf unsere zugegriffen haben, den Browser- und App-Verlauf, oder auf welche Website Sie zugreifen, wenn Sie unsere verlassen. Über die Art, wie wir diese Daten sammeln, finden Sie zusätzliche Informationen in unserer Cookie-Richtlinie.‍
• Kundenerfahrung & Kundendienst Wenn Sie sich mit einer Frage oder einer Beschwerde an unseren Kundendienst wenden, zeichnen wir den Vorgang zu Beweiszwecken und zur Bearbeitung Ihres Anliegens auf.  
• ‍Social Media Nutzung. Bei Nutzung einer Social-Media-Funktion auf unserer Website oder in unseren Apps und wenn Sie auf Social-Media-Plattformen posten, erhalten wir über den entsprechenden Site Informationen über Sie.
• ‍Barrierefreiheit. Wenn Sie einen barrierefreien Zugang zu unseren Veranstaltungen brauchen, möchten wir sicherstellen, dass Sie dabei die besten Erfahrungen machen.  Zu diesem Zweck müssen wir wissen, welche Anforderungen bestehen (deshalb benötigen wir gegebenenfalls Informationen zu Ihren körperlichen oder geistigen Beeinträchtigungen).
• ‍Verarbeitung der Daten von Kindern. In den seltenen Fällen, in denen persönliche Daten von Kindern erhoben werden, holen wir immer die Zustimmung der Eltern ein. Solche Daten dienen jeweils nur dem bei der Erhebung angegebenen Zweck.  
• ‍Verarbeitung geo-demographischer Daten. Wir arbeiten mit Anbietern zusammen, die geo-demografische Daten sammeln, die wir nutzen, um unsere Dienstleistungen besser auf Sie abzustimmen. Wenn Sie das nicht wollen, finden Sie "Ihre Rechte und Optionen" im Abschnitt weiter unten.
• ‍Abbildung von Fans und CCTV. Wenn Sie vor Ort an einer Veranstaltung oder einem Festival teilnehmen, registrieren wir ihr Foto und checken Ihre Identität mit CCTV-Kameras, Videographie oder mit Fotografen auf dem Festivalgelände. Diese Daten werden in erster Linie zugunsten der Sicherheit unserer Fans gesammelt; manchmal verwenden wir diese Bilder jedoch auch in unseren Marketing- oder Social-Media-Beiträgen. Wenn Sie Einwände gegen die Verwendung von Bildern für Marketingzwecke haben, finden Sie "Ihre Rechte und Optionen" im Abschnitt weiter unten.

Datennutzung und Nutzungsbedingungen

Dieser Abschnitt handelt von der Art, wie wir Ihre Daten nutzen und die rechtliche Grundlage dafür.

1. Erfüllung des Vertrags mit dem Kunden 

• Kaufvorgang. Wenn Sie einen Vertrag mit uns abschließen (z.B. um Waren oder ein Ticket zu kaufen), verwenden wir Ihre Daten für folgende Abläufe: 
  
  • Bestellungsbearbeitung
  • Versand von Kundendienst-E-Mails mit Buchungsbestätigungen und Veranstaltungshinweisen
  • Entgegennahme der Bezahlung 
  • Unterstützung durch den Kundendienst
• ‍Verkäufer Weitergabe an Verkäufer, die die Veranstaltung organisieren, damit diese die Veranstaltung durchführen, Sitzplätze zuweisen oder Sie benachrichtigen können, wenn es eine Änderung bei der Veranstaltung gibt, oder um Ihnen wichtige Informationen zur Veranstaltung zukommen zu lassen.

2. Verwendung für unsere legitimes Geschäftsinteressen 

• Marktforschung. Marktforschung und -analysen zur Verbesserung und Anpassung unserer Produkte und Dienstleistungen 
• ‍Fan-Feedback Wir führen Umfragen zur Nutzerzufriedenheit oder Nutzerforschung (z.B. Fokusgruppen) durch, an denen Sie teilnehmen können. Wenn Sie solche Anfragen nicht mehr erhalten wollen, können Sie sich davon abmelden.
• ‍Personalisierung. Wir erstellen ein Profil über Sie, um unsere Dienstleistungen auf Sie anzupassen. Wenn Sie beispielsweise Tickets für Pop-Konzerte gekauft und Ihre Zustimmung zu Werbeinformationen gegeben haben, erhalten Sie Informationen zu ähnlichen Veranstaltungen, von denen wir glauben, dass sie Sie interessieren könnten.

3. Überwiegende legitime Geschäftsinteressen

• Verhinderung oder Aufdeckung von rechtswidrigem Gebaren, Schutz und Durchsetzung unserer Rechtsansprüche sowie weiterer gesetzkonformer Zwecke. Damit soll z. B. dafür gesorgt werden, dass die Tickets tatsächlich in die Hände echter Fans gelangen. Das bedeutet, dass wir Ihre Daten dafür verwenden, um zu verhindern, dass Tickets auf dem Schwarzmarkt landen, unser geistiges Eigentum (z. B. unsere oder auch die Marken unserer Veranstaltungspartner) missbraucht werden oder auch um Betrug oder andere Straftaten zu unterbinden.
• ‍Sicherheit an Veranstaltungen Schutz unserer Fans und Gewährleistung der Betriebssicherheit bei uns und unseren Veranstaltungspartnern.  

4. Wozu Sie zugestimmt haben

• Marketing. Zusendung von Informationen oder Angeboten zu bevorstehenden Veranstaltungen, Produkten oder Dienstleistungen per E-Mail, Push- und Web-Nachrichten, per SMS oder über Social-Media-Plattformen.  Sie können Ihre Einstellungen für Werbebotschaften jederzeit ändern, siehe Abschnitt "Ihre Optionen und Rechte" weiter unten.
• ‍Standortbezogene Dienste. Unsere App verlangt den Zugriff auf den Standort für Funktionen wie das Auffinden von Veranstaltungen in der Nähe, die Aktivierung von Push-Nachrichten dazu oder auch um anzuzeigen, wo Sie sich bei einer Veranstaltung befinden.
• ‍Werbung und Cookies. Bereitstellung maßgeschneiderter Werbe- und Marketinginformationen auf unseren Websites und Apps (siehe unsere Cookie-Richtlinie für weitere Informationen).
• ‍Barrierefreiheit Verarbeitung Ihrer Informationen zu gesundheitlichen Beeinträchtigungen, um Ihnen einen barrierefreien Zugang zu ermöglichen, sofern dies tatsächlich erforderlich ist und Sie dem ausdrücklich zustimmen. ‍
• ‍Geschäftspartner Manchmal arbeiten wir mit Geschäftspartnern zusammen, denen wir Daten übermitteln. Dabei handelt es sich um Dritte, die für die Datenverarbeitung verantwortlich sind und mit denen wir für zusätzliche Mehrwertdienste zusammenarbeiten, z. B. bei Reisearrangements, Sponsoren- oder exklusiven Vorverkaufsangeboten. In einigen Fällen, in denen die Datenübermittlung für die Vertragserfüllung nicht erforderlich ist, fragen wir Sie vor der Weitergabe, ob Sie einverstanden sind und informieren Sie, was an wen weitergegeben wird.

Datenweitergabe und Weitergabebedingungen

• Live Nation Entertainment. In der Live Nation Entertainment Group und den angegliederten Firmen, die für uns Dienstleistungen wie Marketing, Profilerstellung, Berichterstattung sowie technischen und Produktsupport erbringen.
• ‍Datenverarbeiter. Drittanbieter von Dienstleistungen (auch sogenannte Datenverarbeitungsunternehmen) wie z.B. Cloud-Computing-Anbieter, die die IT-Infrastruktur bereitstellen, auf der unsere Produkte und Systeme laufen.
• ‍Verkäufer. Verkäufer sind die Unternehmen, welche die offene Ticketing-Plattform von Universe zur Aufschaltung der zu verkaufenden Veranstaltungen nutzen. Wir geben Ihre Daten an die Verkäufer weiter, damit diese die Veranstaltung durchführen können. Die Weitergabe geschieht ggf. aber auch aus anderen Gründen, die in ihren Datenschutzrichtlinien beschrieben sind. Wenn Sie ein Ticket kaufen, nennen wir Ihnen den Verkäufer, damit Sie wissen, wer Ihre Daten erhält, und Sie haben die Möglichkeit, sich für die Zusendung von Werbematerial bei ihm zu abonnieren. ‍
• ‍Produkte von Drittanbietern. Wenn Sie Waren und Dienstleistungen von Drittanbietern gekauft haben, (z.B. eine Versicherung für Tickets oder Waren), geben wir Daten an sie weiter, damit diese Ihre Bestellungen bearbeiten und ausführen können.
• ‍Geschäftspartner. Dritte, mit denen wir zusammenarbeiten, um zusätzliche Mehrwertdienste anzubieten. Da wir je nach Dienstleistungen mit unterschiedlichen Geschäftspartnern zusammenarbeiten, geben wir Ihnen Ad-hoc Informationen zum Zeitpunkt der Datenweitergabe und Datenverarbeitung gemäß Datenschutzerklärung des jeweiligen Anbieters. 
• ‍Gesetzliche Datenweitergabe. Regierungsbehörden oder andere berechtige Gremien, wo dies gesetzlich erlaubt oder vorgeschrieben ist.
• ‍Rechtsnachfolger. Alle Rechtsnachfolger für das gesamte Unternehmen oder einen Teil davon.

Ihre Optionen und Rechte

Ihre Wahlmöglichkeiten

Wenn Sie einer Datenweitergabe zugestimmt haben, können Sie diese wie folgt widerrufen:

• Wenn Sie kein Marketingmaterial mehr erhalten wollen, können Sie die Einstellungen in Ihrem Account ändern. Folgen Sie den Anweisungen zum Abbestellen unserer E-Mails oder kontaktieren Sie uns, damit wir die entsprechenden Einstellungen für Sie ändern.
• Wenn Sie Cookies und Tracking-Tools ablehnen möchten, lesen Sie bitte unsere Cookie-Richtlinie.
• Wenn Sie die Standortverfolgung und Push-Nachrichten abschalten wollen, können Sie die Einstellungen auf Ihrem Gerät ändern oder die Standortfreigabe verweigern. Zum Ausschalten von Web-Push-Nachrichten müssen Sie Ihre Browsereinstellungen ändern. 

In den Punkten, in denen wir ein berechtigtes Interesse angeführt haben, können Sie dem auf folgendem Weg widersprechen:

• Sie können eine Personalisierung ablehnen, indem Sie die Einstellungen in Ihrem Konto entsprechend ändern. Sollte dies nicht möglich sein, können Sie uns kontaktieren, damit wir dies für Sie erledigen.
• Wenn Sie für Fan-Feedback-Kampagnen nicht kontaktiert werden wollen, können Sie sich über eine Funktion in den Nachrichten an Sie abmelden oder uns kontaktieren, damit wir das für Sie erledigen.

Ihre Rechte

Sie haben auch Rechte bezüglich der Verwendung Ihrer persönlichen Daten. Dazu gehören: 

• Das Recht auf Löschung Ihrer Daten oder auf Einschränkung deren weiteren Verwendung.
• Das Recht auf eine Kopie der bei uns gespeicherten Daten über Sie.
• Das Recht auf Korrektur, Ergänzung oder Aktualisierung Ihrer Daten bei uns. (Wenn Sie einen Account bei uns haben, reicht es, dass Sie sich einloggen und Ihre Daten aktualisieren).
• Das Recht, jede automatisierte Entscheidung, die wir über Sie treffen, anzufechten. Eine automatisierte Entscheidung ist eine Entscheidung, die ohne jegliches menschliches Zutun getroffen wird und rechtliche Konsequenzen hat (z.B. Kreditprüfung). Normalerweise setzen wir keine automatisierten Entscheidungen ein. Wenn dies aber erfolgt, geben wir es an, wenn dies der Fall sein sollte.

Wenn Sie eines der oben genannten Rechte ausüben wollen, setzen Sie sich bitte mit dem entsprechenden E-Mail aus Ihrem Account mit uns in Verbindung. Bitte beachten Sie, dass wir zwar jede eingehende Anfrage sorgfältig prüfen, dass aber Ihre Rechte und die Frist für die Geltendmachung eines Rechts je nach Ihrem Wohnort unterschiedlich sein können und wir möglicherweise Ihrer Forderung nicht immer nachkommen müssen. In diesem Fall werden wir die entsprechenden Gründe anführen.

Sorgfältiger Umgang mit Daten

Wir treffen Sicherheitsmaßnahmen zum Schutz Ihrer Daten. Welche Sicherheitsmaßnahmen wir anwenden, hängt von der Art der gesammelten Informationen ab. 

Wir bewahren Ihre Daten nur so lange auf, wie dies für die Erbringung der gewünschten Dienstleistungen erforderlich ist. Das gleiche gilt für die in dieser Richtlinie dargelegten Zwecke und für alle gesetzlichen Anforderungen, aufgrund derer wir zur Datenspeicherung verpflichtet sind. Gemäss den Richtlinien unseres Unternehmens löschen wir Ihre Daten sicher, wenn sie für den entsprechenden Zweck nicht mehr benötigt werden. 

Als Teil einer weltweiten Unternehmensgruppe nutzen wir Dienstleistungszentren, von denen einige außerhalb Europas angesiedelt sind.  Bei Tourneen namhafter Weltklasse-Künstler kann es auch vorkommen, dass Ihre Daten international weitergegeben werden, um Ihnen ein perfektes Fan-Erlebnis zu verschaffen.  

Bei dieser Art der Datenweitergabe gibt es strenge Regeln, die sicherstellen, dass Ihre Daten weiterhin streng geschützt sind. Wenn dies der Fall ist, sorgen wir für angemessene Schutzmaßnahmen.  Wenn Ihre Daten außerhalb der EU übermittelt werden, befolgen wir die nachstehenden Regeln.

• von der Europäischen Kommission genehmigte Standardvertragsklauseln
• Verbindliche Unternehmensregeln
• Verbindliche Regeln für Datenverarbeitungsunternehmen

Kontaktieren Sie uns bitte, wenn Sie zusätzliche Informationen oder eine Kopie der entsprechenden Dokumentation wünschen.

Kontakt

Wenn Sie Fragen zu den oben genannten Punkten oder zu unserem Umgang mit Datenschutz haben, steht Ihnen unsere Datenschutzstelle mit unserem Datenschutzbeauftragten gerne zur Verfügung: privacy@universe.com  

Es gibt auch Ihre lokale Datenschutzbehörde, die Sie hier finden. Wir empfehlen Ihnen jedoch, sich zunächst von uns helfen zu lassen.

Privacy. Jouw data. Jouw vertrouwen.

Onze belofte aan jou

Bij alles wat we doen sta jij centraal. Ons doel is je vertrouwen te behouden, door jouw persoonsgegevens met respect te behandelen en jou er de controle over te geven.

Het is van belang dat je op de hoogte bent welke persoonsgegevens we over jou verzamelen en hoe we deze gebruiken. Als je een klant bent binnen de Europese Unie, is de gegevensbeheerder (hierna genoemd "wij" of "Universe") de Ticketmaster-instantie, die is gevestigd in de markt waarin het evenement plaatsvindt:

Voor streaming of virtuele evenementen is de gegevensbeheerder de lokale Ticketmaster-entiteit die hierboven wordt vermeld, waar u (de klant) zich bevindt. Als er geen lokale Ticketmaster-entiteit in uw markt is, is de gegevensbeheerder Universe Experiences Inc ("Universe").

We hebben ons best gedaan onze uitleg kort en bondig te maken, zodat deze gemakkelijk te begrijpen is.  Als je echter meer informatie wilt of vragen hebt, aarzel dan niet om contact op te nemen met onze functionaris voor gegevensbescherming, via de gegevens in het gedeelte ‘Contact’ hieronder. 

In het geval dat we op een gegeven moment belangrijke wijzigingen in het privacybeleid aanbrengen, zullen we jou hiervan op de hoogte stellen. Indien nodig, zullen we ook jouw toestemming vragen.

Onze belofte in verband met jouw privacy

Verwijzen naar deze particulieren of bedrijven die evenementen organiseren op het Universe-platform als "verkopers". Evenementen worden gemaakt en beheerd door verkopers en Universe host deze evenementen op ons platform. Om een ​​ticket voor het evenement van een verkoper te aan te kopen, moet je mogelijk een account aanmaken bij Universe. Als je vragen hebt over een evenement of het gebruik van jouw gegevens door een verkoper, neem dan rechtstreeks contact op met de verkoper.

Privacybeleid

Ons privacybeleid is ontworpen met jou in ons achterhoofd.  In welke mate dit privacybeleid op je van toepassing is, hangt af van jouw interactie met ons.  Als je bijvoorbeeld:

1. als je bij ons een ticket koopt, zullen we de gegevens die je ons verstrekt gebruiken om te voldoen aan zowel onze verplichtingen als die van de verkoper aan jou bij het leveren van deze service en, waar toegestaan, om je op de hoogte te houden van andere evenementen die je mogelijk interessant vindt; en
2. door onze websites bladert, gebruiken we cookies om jouw ervaring aan te passen en je hopelijk een naadloze ervaring te bieden.   

Jouw keuzes en rechten worden hieronder voor elk scenario meer in detail beschreven.

Samenvatting

Klik op de koptekst voor meer informatie of scroll naar beneden om het volledige privacybeleid te lezen.

Welke gegevens hebben we over jou & waar halen we deze vandaan?

We verzamelen en bewaren verschillende soorten gegevens over jou wanneer je een account aanmaakt, tickets koopt, contact met ons opneemt en apps en sociale media gebruikt via onze websites.

Hoe gebruiken we jouw gegevens & waarom?

We verzamelen en gebruiken jouw gegevens om tal van redenen; bijvoorbeeld om je te helpen toegang te krijgen tot de shows waar je van houdt, om nieuwtjes met je te delen, voor marketingdoeleinden en zoals anderszins vereist door de wet.

Met wie delen we jouw gegevens & waarom?

We delen jouw gegevens met verkopers en andere derde partijen die aan de geleverde service zijn gekoppeld.

Jouw keuzes & rechten

Een van jouw rechten is de keuze of je marketing van ons wilt ontvangen. Je hebt eveneens recht op toegang tot de gegevens die we van jou hebben.

We behandelen jouw gegevens met de grootste zorg

We ondernemen altijd stappen om ervoor te zorgen dat jouw gegevens worden beschermd en om deze veilig te verwijderen wanneer we ze niet langer nodig hebben.

Neem contact met ons op

Indien je vragen of feedback hebt over dit privacybeleid of de manier waarop wij jouw gegevens verwerken, neem dan contact met ons op.

Welke gegevens hebben we over jou & waar halen we deze vandaan?

• Als je een account aanmaakt & tickets koopt.  Als je een account aanmaakt, een ticket koopt, je registreert voor een voorverkoop of een ticket aan jou laat overdragen door een vriend, zullen wij jouw gegevens verzamelen die, afhankelijk van de dienst die wij leveren, jouw contact- en factuurgegevens kunnen bevatten.
• ‍Als je gebruik maakt van onze websites en apps. Als je onze websites of apps gebruikt, verzamelen we gegevens, zoals de browser en het type apparaat dat je gebruikt, jouw IP-adres, je locatie, de website waar je vandaan kwam, waarvoor je onze website/app al dan niet gebruikt, of de website die je bezoekt wanneer je onze website verlaat. Voor meer informatie over hoe we deze gegevens verzamelen, raadpleeg ons cookiebeleid.
• ‍Fanervaring en klantenservice. Als je contact opneemt met onze klantenservice met een vraag of ons feedback geeft, leggen we deze interactie vast voor bewijsdoeleinden en om ondersteuning te bieden met betrekking tot jouw vraag. 
• ‍Als je social media gebruikt. Als je op onze website of apps een sociale media-functie gebruikt en op sociale mediaplatforms post, zal de sociale mediasite ons wat gegevens over jou verstrekken.
• ‍Toegankelijkheid. Als je toegankelijkheidsvereisten hebt, willen we ervoor zorgen dat je de beste ervaring kunt beleven tijdens het bijwonen van evenementen.  Hiervoor moeten we details van jouw toegankelijkheidsvereisten verzamelen (waarbij je mogelijk wordt gevraagd gegevens te verstrekken over jouw mentale of fysieke gezondheid).
• ‍Verwerken van gegevens van kinderen. In de zeldzame gevallen waarin we persoonsgegevens van kinderen verzamelen, vragen we altijd ouderlijke toestemming en zullen we dergelijke gegevens uitsluitend verzamelen voor de doeleinden die zijn gespecificeerd op het moment dat we deze verzamelen.  
• ‍Geodemografische dataleveranciers. We gebruiken leveranciers die geografische gegevens verzamelen, om ons te helpen onze diensten beter op jou af te stemmen. Als je liever niet hebt dat we dit doen, raadpleeg dan het gedeelte ‘Jouw rechten & keuzes’ hieronder.
• ‍Foto’s van fans en CCTV. Als je een evenement op een locatie bijwoont of een festival, verzamelen we jouw afbeelding en gelijkenis, via CCTV-camera's, cameramannen of fotografen, op de locatie of festivalsite. Dit wordt in eerste instantie verzameld voor de veiligheid en beveiliging van onze fans. We gebruiken deze afbeeldingen soms echter voor onze marketing of social media-berichten. Als je bezwaar wilt maken tegen het gebruik van afbeeldingen voor marketingdoeleinden, ga je naar het gedeelte ‘Jouw rechten & keuzes’ hieronder.

Hoe gebruiken we jouw gegevens & waarom?

In dit gedeelte verduidelijken we hoe we jouw gegevens gebruiken en de rechtsgrondslag waarop we ons baseren om deze te gebruiken. 

1. Voor de uitvoering van ons contract met jou 

• Wanneer je aankopen doet. We gebruiken jouw gegevens wanneer je een contract met ons aangaat (bijvoorbeeld om merchandise of een ticket te kopen), zodat we: 
  
  • jouw bestelling kunnen verwerken
  • je klantenservice e-mails kunnen sturen, inclusief boekingsbevestigingen en herinneringen voor evenementen
  • jouw betaling kunnen accepteren en 
  • je klantenservice kunnen verlenen.
• ‍Verkopers. Om te delen met verkopers die het evenement organiseren, om hen in staat te stellen het evenement te organiseren, zitplaatsen toe te wijzen, je op de hoogte te brengen als er een wijziging heeft plaatsgevonden in het evenement of om belangrijke informatie over het evenement te verstrekken.

2. Voor onze legitieme zakelijke belangen 

• Marktonderzoek. Om marktonderzoek en analyse uit te voeren, om onze producten en diensten te verbeteren en aan te passen. 
• ‍Fan feedback. Om contact met je op te nemen met tevredenheidsonderzoeken of om deel te nemen aan gebruikersonderzoek (zoals focusgroepen). We bieden een afmeld-optie voor dit soort contact, als je hier niet langer over gecontacteerd wenst te worden.
• ‍Personalisatie. Om een ​​profiel over jou aan te maken, om ons te helpen onze diensten op jou af te stemmen. Als je bijvoorbeeld tickets voor popevenementen koopt en hebt ingestemd met onze marketing, zullen we jou informeren over andere popevenementen, waarvan we denken dat ze interessant zijn voor jou.

3. Voor onze belangrijkste legitieme zakelijke belangen

• Om onwettig gedrag te voorkomen of op te sporen, om onze wettelijke rechten te beschermen of af te dwingen of zoals anderszins toegestaan ​​door de wet. Bijvoorbeeld, ervoor zorgen dat tickets in handen komen van echte fans. Als zodanig kunnen we jouw gegevens gebruiken om ticketdoorverkoop, misbruik van ons intellectueel eigendom (bv. onze merken of die van onze event partner(s)), fraude of andere misdrijven te voorkomen.
• ‍Beveiliging tijdens evenementen. Om onze fans te beschermen en de veiligheid van onze activiteiten en die van onze event partners te garanderen. 

4. Waar je jouw toestemming hebt gegeven

• Marketing. Om contact met je op te nemen, met informatie of aanbiedingen over aankomende evenementen, producten of diensten. Dit kan via e-mail, push- en webmeldingen, sms of sociale mediaplatforms gebeuren. Je kunt jouw marketingvoorkeuren te allen tijde wijzigen, zie het gedeelte ‘Jouw rechten & keuzes’ hieronder.
• ‍Locatiegebaseerde diensten. Onze apps vragen bijvoorbeeld locatietoestemming voor functies zoals het bladeren door evenementen in de buurt van jouw locatie en het ontvangen van pushmeldingen over hen of om jezelf op de kaart te zien tijdens een evenement.
• ‍Advertenties en cookies. Om op maat gemaakte reclame en marketingcommunicatie te leveren op onze websites en apps (voor meer informatie, zie onze cookiebeleid).
• ‍Toegankelijkheid. Om jouw gezondheidsgegevens te verwerken, om te voldoen aan jouw toegankelijkheidsvereisten, waar dit specifiek vereist is en er expliciet toestemming voor wordt gegeven. ‍
• ‍Commerciële partners. We werken soms samen met commerciële partners, met wie we gegevens delen. Dit zijn externe verwerkingsverantwoordelijken, waarmee we samenwerken om aanvullende diensten van toegevoegde waarde te bieden, zoals onze reispakketten, sponsors of exclusieve voorverkoopdeals. In sommige gevallen, waar het delen van gegevens niet nodig is voor ons om het door jou gevraagde contract uit te voeren, zullen we jouw toestemming vragen voordat we gegevens delen en je informeren over wat van wie zal worden gedeeld.

Met wie delen we jouw gegevens & waarom?

• Live Nation Entertainment. Binnen de Live Nation Entertainment Group en aanverwante familie van bedrijven die diensten voor ons verlenen, zoals marketing, profilering, rapportage en technische en productondersteuning. 
• Gegevensverwerkers. Onze externe dienstverleners (ook wel gegevensverwerkers genoemd), zoals cloudcomputing-providers, die de IT-infrastructuur leveren waarop onze producten en systemen zijn gebouwd.
• ‍Verkopers. Verkopers zijn de instanties die het open ticketplatform van Universe gebruiken om evenementen te vermelden waarvoor tickets worden verkocht. We delen jouw gegevens met verkopers, zodat zij het evenement kunnen organiseren en om andere redenen die worden beschreven in hun privacybeleid. Als je een ticket koopt, vermelden we de verkoper, zodat je weet wie jouw gegevens ontvangt en zodat je de mogelijkheid krijgt om je te abonneren op marketingberichten van hen. ‍
• ‍Producten van derden. Als je goederen en diensten hebt gekocht die worden geleverd door derden (bv. ticketverzekering of merchandise), delen we gegevens met hen zodat zij jouw bestellingen kunnen verwerken en uitvoeren.
• ‍Commerciële partners. Dit zijn derde partijen waarmee we samenwerken om aanvullende diensten van toegevoegde waarde te leveren. Omdat de commerciële partners waarmee we werken variëren tussen diensten, gebruiken we just-in-time-informatie om je op de hoogte te brengen wanneer gegevens met hen worden gedeeld en dat deze worden verwerkt in overeenstemming met hun privacybeleid. 
• ‍Openbaarmakingen op grond van de wetgeving. Overheidsinstanties of andere bevoegde instanties, waar dit wettelijk is toegestaan ​​of vereist.
• ‍Opvolgers. Elke opvolger van ons bedrijf of een deel ervan.

Jouw keuzes & rechten

Jouw keuzes

Als je ons jouw toestemming hebt gegeven, kun je deze als volgt intrekken:

• Als je onze marketingberichten niet meer wilt ontvangen, kun je jouw voorkeuren wijzigen in jouw account, de instructies voor uitschrijven volgen in een van de e-mails die we jou sturen of contact met ons opnemen, in dit geval zullen wij dit voor jou doen.
• Om te kiezen voor opt-out van onze cookies en tracking tools, bekijk onze cookiebeleid.
• Om te kiezen voor opt-out van onze locatietracering en pushmeldingen, kun je de instellingen op jouw apparaat wijzigen of jouw locatie uitgeschakeld houden. Om web-pushmeldingen te stoppen, moet je jouw browserinstellingen gebruiken. 

In het geval we ons hebben gebaseerd op een legitiem belang, kun je hiertegen bezwaar maken door het volgende te doen:

• Om bezwaar te maken tegen personalisatie, kun je jouw voorkeuren binnen jouw account wijzigen. Als deze optie niet beschikbaar is, kun je contact met ons opnemen en dan zullen wij dit voor jou doen.
• Als je bezwaar wilt maken dat er contact met jou wordt opgenomen als onderdeel van feedback van fans, kun je je uitschrijven via de mechanismen in de berichten die je ontving of contact met ons opnemen en dan zullen wij dit voor jou doen.

Jouw rechten

Je hebt ook rechten in verband met de manier waarop jouw persoonsgegevens worden gebruikt, waaronder:  

• Het recht om te vragen dat jouw gegevens worden gewist of beperkt voor verder gebruik.
• Het recht om een ​​kopie op te vragen van de gegevens die we over jou hebben.
• Het recht om gegevens die je ons hebt gegeven te corrigeren, wijzigen of bij te werken (als je een account bij ons hebt, kun je dit ook doen door in te loggen en jouw gegevens bij te werken).
• Het recht om elke geautomatiseerde beslissing die we over jou nemen aan te vechten. Een geautomatiseerde beslissing is een beslissing die wordt genomen zonder enige menselijke tussenkomst en die juridische gevolgen heeft (bv. kredietcontrole). We voeren doorgaans geen geautomatiseerde besluitvorming uit, maar als we dat doen, zullen we duidelijk maken wanneer dergelijke beslissingen worden genomen.

Indien je een van bovenstaande rechten wenst uit te oefenen, neem dan contact met ons op via het e-mailadres dat aan jouw account is gekoppeld en vermeld het recht dat je wilt uitoefenen. Houd er rekening mee dat, hoewel we elke vraag dat we ontvangen zorgvuldig zullen beoordelen, jouw rechten en de tijdsperiode voor het uitoefenen van een recht kunnen verschillen, afhankelijk van jouw woonplaats en dat we jouw vraag mogelijk niet altijd moeten inwilligen. Als dit gebeurt, zullen we jou verduidelijken waarom.

We behandelen jouw gegevens met de grootste zorg

We hebben beveiligingsmaatregelen getroffen om jouw gegevens te beschermen. De beveiligingsmaatregelen die we gebruiken, zijn afhankelijk van het type gegevens dat wordt verzameld. 

We bewaren jouw gegevens enkel zo lang als nodig is om je de gevraagde diensten te verlenen, voor de doeleinden die in dit privacybeleid worden uiteengezet en voor alle juridische doeleinden waarvoor we verplicht zijn jouw gegevens te bewaren. We zullen jouw gegevens veilig verwijderen wanneer deze niet langer nodig zijn voor deze doeleinden, in overeenstemming met ons bedrijfsbeleid. 

Als onderdeel van een wereldwijde groep bedrijven, vertrouwen we op shared services, waarvan sommige buiten Europa gevestigd zijn.  Anderzijds, als bands die wereldwijd bekend zijn toeren, kunnen jouw gegevens internationaal worden overgedragen, om je een naadloze ervaring te bieden.  

Als jouw gegevens op deze manier worden overgedragen, zijn er strikte regels van kracht, om ervoor te zorgen dat jouw gegevens nog steeds volgens een hoge standaard worden beschermd. Als we dit doen, zullen we ervoor zorgen dat passende voorzorgsmaatregelen worden genomen.  Als jouw gegevens buiten de Europese Economische Ruimte worden overgedragen, zullen we een van de onderstaande mechanismen gebruiken.

• Modelcontractbepalingen, goedgekeurd door de Europese Commissie
• Bindende bedrijfsvoorschriften
• Bindende bedrijfsvoorschriften voor gegevensverwerkers

Voor meer informatie of om een ​​kopie van de relevante documentatie te krijgen, neem contact met ons op.

Neem contact met ons op

Als je vragen hebt over het bovenstaande of de manier waarop we omgaan met privacy, staat ons toegewijde privacykantoor, inclusief onze functionaris voor gegevensbescherming, steeds tot jouw dienst om je te helpen: privacy@universe.com  

Er is ook uw lokale toezichthouder voor gegevensbescherming, die u hier kunt vinden, hoewel we u aanmoedigen om eerst te proberen ons te helpen.

Privacy. Uw data. Uw vertrouwen.

Onze belofte aan u

Bij alles wat we doen staat u centraal. Ons doel is uw vertrouwen te behouden, door uw persoonsgegevens met respect te behandelen en u er de controle over te geven. 

Het is van belang dat u weet welke persoonsgegevens we van u verzamelen en hoe we deze gebruiken. Als u een klant bent in de Europese Unie, is de gegevensbeheerder (hierna genoemd "wij" of "Universe") de Ticketmaster-instantie die is gevestigd in de markt waarin het evenement plaatsvindt.

Voor streaming of virtuele evenementen is de gegevensbeheerder de lokale Ticketmaster-entiteit die hierboven wordt vermeld, waar u (de klant) zich bevindt. Als er geen lokale Ticketmaster-entiteit in uw markt is, is de gegevensbeheerder Universe Experiences Inc ("Universe").

We hebben ons best gedaan om onze uitleg kort en bondig te maken, zodat deze gemakkelijk te begrijpen is.  Als u echter meer informatie wilt of vragen hebt, aarzel dan niet om contact op te nemen met onze functionaris voor gegevensbescherming, via de gegevens in het gedeelte ‘Contact’ hieronder. 

In het geval dat we op een gegeven moment belangrijke wijzigingen in het privacybeleid aanbrengen, zullen we u hiervan op de hoogte stellen. Indien nodig, zullen we ook uw toestemming vragen.

Onze belofte in verband met uw privacy

Als open ticketplatform host Universe listings en verkoopt tickets namens bedrijven of particulieren. We verwijzen op het Universe-platform naar deze personen of bedrijven die evenementen organiseren als "verkopers". Evenementen worden aangemaakt en beheerd door verkopers en Universe organiseert deze evenementen op ons platform. Om een ticket voor een evenement van een verkoper te kopen, moet u mogelijk een Universe-account aanmaken. Als u vragen hebt over een evenement of het gebruik van uw gegevens door een verkoper, neem dan rechtstreeks contact op met de verkoper.

Privacybeleid

Ons privacybeleid is ontworpen, met u in ons achterhoofd.  In welke mate dit privacybeleid op u van toepassing is, hangt af van uw interactie met ons.  Als u bijvoorbeeld:

1. een ticket bij ons koopt, zullen we de informatie die u ons verstrekt gebruiken om zowel onze verplichtingen als de verplichtingen van de verkoper jegens u na te komen bij het leveren van die dienst, en, waar toegestaan, om u op de hoogte te houden van andere evenementen die mogelijk interessant zijn voor u en 
2. door onze websites bladert, gebruiken we cookies om uw ervaring aan te passen en u hopelijk een naadloze ervaring te bieden.   

Uw keuzes en rechten worden hieronder voor elk scenario meer in detail uiteengezet.

Samenvatting

Klik op de koptekst voor meer informatie of scroll naar beneden om het volledige privacybeleid te lezen.

Welke gegevens hebben we over u & waar halen we deze vandaan?

We verzamelen en bewaren verschillende soorten gegevens over u wanneer u een account aanmaakt, tickets koopt, contact met ons opneemt en apps en sociale media gebruikt via onze websites. 

Hoe gebruiken we uw gegevens & waarom?

We verzamelen en gebruiken uw gegevens om tal van redenen; bijvoorbeeld om u te helpen toegang te krijgen tot de shows waar u van houdt, om nieuwtjes met u te delen, voor marketingdoeleinden en zoals anderszins vereist door de wet. 

Met wie delen we uw gegevens & waarom?

We delen jouw gegevens met verkopers en andere derde partijen die aan de geleverde service zijn gekoppeld.

Uw keuzes & rechten

Een van uw rechten is de keuze of u marketing van ons wilt ontvangen. U hebt eveneens recht op toegang tot de gegevens die we van u hebben.

We behandelen uw gegevens met de grootste zorg

We ondernemen altijd stappen om ervoor te zorgen dat uw gegevens worden beschermd en om deze veilig te verwijderen wanneer we ze niet langer nodig hebben.

Neem contact met ons op

Indien u vragen of feedback hebt over dit privacybeleid of de manier waarop wij uw gegevens verwerken, neem dan contact met ons op.

Welke gegevens hebben we over u & waar halen we deze vandaan?

• Als u een account aanmaakt & tickets koopt. Wanneer u een account aanmaakt, een ticket koopt, zich registreert voor een voorverkoop of een ticket aan u laat overdragen door een vriend, zullen wij uw gegevens verzamelen die, afhankelijk van de dienst die wij leveren, uw contact- en factuurgegevens kunnen bevatten.
• ‍Als u gebruik maakt van onze websites en apps. Als u onze websites of apps gebruikt, verzamelen we gegevens, zoals de browser en het type apparaat dat u gebruikt, uw IP-adres, uw locatie, de website waar u vandaan kwam, waarvoor u onze website/app al dan niet gebruikt, of de website die u bezoekt wanneer u onze website verlaat. Voor meer informatie over hoe we deze gegevens verzamelen, raadpleeg ons cookiebeleid.
• ‍Fanervaring en klantenservice. Als u contact opneemt met onze klantendienst met een vraag of ons feedback geeft, leggen we deze interactie vast voor bewijsdoeleinden en om ondersteuning te bieden met betrekking tot uw vraag. 
• ‍Als u social media gebruikt. Als u op onze website of apps een sociale media-functie gebruikt en op sociale mediaplatforms post, zal de sociale mediasite ons wat gegevens over u verstrekken.
• ‍Toegankelijkheid. Als u toegankelijkheidsvereisten hebt, willen we ervoor zorgen dat u de beste ervaring kunt beleven tijdens het bijwonen van evenementen.  Hiervoor moeten we details van uw toegankelijkheidsvereisten verzamelen (waarbij u mogelijk wordt gevraagd gegevens te verstrekken over uw mentale of fysieke gezondheid).
• ‍Verwerken van gegevens van kinderen. In de zeldzame gevallen waarin we persoonsgegevens van kinderen verzamelen, vragen we altijd ouderlijke toestemming en zullen we dergelijke gegevens uitsluitend verzamelen voor de doeleinden die zijn gespecificeerd op het moment dat we deze verzamelen.  
• ‍Geodemografische dataleveranciers. We gebruiken leveranciers die geografische gegevens verzamelen, om ons te helpen onze diensten beter op u af te stemmen. Als u liever niet hebt dat we dit doen, raadpleeg dan het gedeelte ‘Uw keuzes & rechten’ hieronder.
• ‍Foto’s van fans en CCTV. Als u een evenement op een locatie bijwoont of een festival, verzamelen we uw afbeelding en gelijkenis, via CCTV-camera's, cameramannen of fotografen, op de locatie of festivalsite. Dit wordt in eerste instantie verzameld voor de veiligheid en beveiliging van onze fans. We gebruiken deze afbeeldingen soms echter voor onze marketing of social media-berichten. Als u bezwaar wilt maken tegen het gebruik van afbeeldingen voor marketingdoeleinden, gaat u naar het gedeelte ‘Uw keuzes & rechten’ hieronder.

Hoe gebruiken we uw gegevens & waarom?

In dit gedeelte verduidelijken we hoe we uw gegevens gebruiken en de rechtsgrondslag waarop we ons baseren om deze te gebruiken. 

1. Voor de uitvoering van ons contract met u

• Wanneer u aankopen doet. We gebruiken uw gegevens wanneer u een contract met ons aangaat (bijvoorbeeld om merchandise of een ticket te kopen), zodat we: 
  
  • uw bestelling kunnen verwerken
  • u klantendienst e-mails kunnen sturen, inclusief boekingsbevestigingen en herinneringen voor evenementen
  • uw betaling kunnen accepteren en 
  • u klantenservice kunnen verlenen.
• ‍Verkopers. Om met verkopers die het evenement organiseren te delen, zodat zij het evenement kunnen organiseren, zitplaatsen kunnen toewijzen of u op de hoogte kunnen brengen als er zich een wijziging heeft voorgedaan in het evenement of om belangrijke informatie over het evenement te verstrekken.

2. Voor onze legitieme zakelijke belangen 

• Marktonderzoek. Om marktonderzoek en analyse uit te voeren, om onze producten en diensten te verbeteren en aan te passen. 
• ‍Fan feedback. Om contact met u op te nemen met tevredenheidsonderzoeken of om deel te nemen aan gebruikersonderzoek (zoals focusgroepen). We bieden een afmeld-optie voor dit soort contact, als u hier niet langer over gecontacteerd wenst te worden.
• ‍Personalisatie. Om een ​​profiel over u aan te maken, om ons te helpen onze diensten op u af te stemmen. Als u bijvoorbeeld tickets voor popevenementen koopt en hebt ingestemd met onze marketing, zullen we u informeren over andere popevenementen, waarvan we denken dat ze interessant zijn voor u.

3. Voor onze belangrijkste legitieme zakelijke belangen

• Om onwettig gedrag te voorkomen of op te sporen, om onze wettelijke rechten te beschermen of af te dwingen of zoals anderszins toegestaan ​​door de wet. Bijvoorbeeld, ervoor zorgen dat tickets in handen komen van echte fans. Als zodanig kunnen we uw gegevens gebruiken om ticketdoorverkoop, misbruik van ons intellectueel eigendom (bv. onze merken of die van onze event partner(s)), fraude of andere misdrijven te voorkomen.
• ‍Beveiliging tijdens evenementen. Om onze fans te beschermen en de veiligheid van onze activiteiten en die van onze event partners te garanderen. 

4. Waar u uw toestemming hebt gegeven

• Marketing. Om contact met u op te nemen, met informatie of aanbiedingen over aankomende evenementen, producten of diensten. Dit kan via e-mail, push- en webmeldingen, sms of sociale mediaplatforms gebeuren.  U kunt uw marketingvoorkeuren te allen tijde wijzigen, zie het gedeelte ‘Uw keuzes & rechten’ hieronder.
• ‍Locatiegebaseerde diensten. Onze apps vragen bijvoorbeeld locatietoestemming voor functies zoals het bladeren door evenementen in de buurt van uw locatie en het ontvangen van pushmeldingen over hen of om uzelf op de kaart te zien tijdens een evenement.
• ‍Advertenties en cookies. Om op maat gemaakte reclame en marketingcommunicatie te leveren op onze websites en apps (voor meer informatie, zie onze cookiebeleid).
• ‍Toegankelijkheid. Om uw gezondheidsgegevens te verwerken, om te voldoen aan uw toegankelijkheidsvereisten, waar dit specifiek vereist is en er expliciet toestemming voor wordt gegeven. ‍
• ‍Commerciële partners. We werken soms samen met commerciële partners, met wie we gegevens delen. Dit zijn externe verwerkingsverantwoordelijken, waarmee we samenwerken om aanvullende diensten van toegevoegde waarde te bieden, zoals onze reispakketten, sponsors of exclusieve voorverkoopdeals. In sommige gevallen, waar het delen van gegevens niet nodig is voor ons om het door u gevraagde contract uit te voeren, zullen we uw toestemming vragen voordat we gegevens delen en u informeren over wat van wie zal worden gedeeld.

Met wie delen we uw gegevens & waarom?

• Live Nation Entertainment. Binnen de Live Nation Entertainment Group en aanverwante familie van bedrijven die diensten voor ons verlenen, zoals marketing, profilering, rapportage en technische en productondersteuning.
• ‍Gegevensverwerkers. Onze externe dienstverleners (ook wel gegevensverwerkers genoemd), zoals cloudcomputing-providers, die de IT-infrastructuur leveren waarop onze producten en systemen zijn gebouwd.
• ‍Verkopers. Verkopers zijn de instanties die het open ticketplatform van Universe gebruiken om evenementen te vermelden waarvoor tickets worden verkocht. We delen uw informatie met verkopers zodat zij het evenement kunnen organiseren en om andere redenen die worden beschreven in hun privacybeleid. We zullen de verkoper een naam geven wanneer u een ticket koopt, zodat u weet wie uw gegevens ontvangt en u de mogelijkheid krijgt om u te abonneren op marketingberichten van hen.
• ‍Producten van derden. Als u goederen en diensten hebt gekocht, die worden geleverd door derden (bv. ticketverzekering of merchandise), delen we gegevens met hen zodat zij uw bestellingen kunnen verwerken en uitvoeren.
• ‍Commerciële partners. Dit zijn derde partijen waarmee we samenwerken om aanvullende diensten van toegevoegde waarde te leveren. Omdat de commerciële partners waarmee we werken variëren tussen diensten, gebruiken we just-in-time-informatie om u op de hoogte te brengen wanneer gegevens met hen worden gedeeld en dat deze worden verwerkt in overeenstemming met hun privacybeleid. 
• ‍Openbaarmakingen op grond van de wetgeving. Overheidsinstanties of andere bevoegde instanties, waar dit wettelijk is toegestaan ​​of vereist.
• ‍Gerechtigden. Elke opvolger van ons bedrijf of een deel ervan.

Uw keuzes & rechten

Uw keuzes

Als u ons uw toestemming hebt gegeven, kunt u deze als volgt intrekken:

• Als u onze marketingberichten niet meer wilt ontvangen, kunt u uw voorkeuren wijzigen in uw account, de instructies voor uitschrijven volgen in een van de e-mails die we u sturen of contact met ons opnemen, in dit geval zullen wij dit voor u doen.

• Om te kiezen voor opt-out van onze cookies en tracking tools, bekijk onze cookiebeleid.
• Om te kiezen voor opt-out van onze locatietracering en pushmeldingen, kunt u de instellingen op uw apparaat wijzigen of uw locatie uitgeschakeld houden. Om webpushmeldingen te stoppen, moet u uw browserinstellingen gebruiken. 

In het geval we ons hebben gebaseerd op een legitiem belang, kunt u hiertegen bezwaar maken door het volgende te doen:

• Om bezwaar te maken tegen personalisatie, kunt u uw voorkeuren binnen uw account wijzigen. Als deze optie niet beschikbaar is, kunt u contact met ons opnemen en dan zullen wij dit voor u doen.
• Als u bezwaar wilt maken dat er contact met u wordt opgenomen als onderdeel van feedback van fans, kunt u zich uitschrijven via de mechanismen in de berichten die u ontving of contact met ons opnemen en dan zullen wij dit voor u doen.

Uw rechten

U hebt ook rechten in verband met de manier waarop uw persoonsgegevens worden gebruikt, waaronder:  

• Het recht om te verzoeken dat uw gegevens worden gewist of beperkt voor verder gebruik.
• Het recht om een ​​kopie op te vragen van de gegevens die we over u hebben.
• Het recht om gegevens die u ons hebt gegeven te corrigeren, wijzigen of bij te werken (als u een account bij ons hebt, kunt u dit ook doen door in te loggen en uw gegevens bij te werken).
• Het recht om elke geautomatiseerde beslissing die we over u nemen aan te vechten. Een geautomatiseerde beslissing is een beslissing die wordt genomen zonder enige menselijke tussenkomst en die juridische gevolgen heeft (bv. kredietcontrole). We voeren doorgaans geen geautomatiseerde besluitvorming uit, maar als we dat doen, zullen we duidelijk maken wanneer dergelijke beslissingen worden genomen.

Indien u een van bovenstaande rechten wenst uit te oefenen, neem dan contact met ons op via het e-mailadres dat aan uw account is gekoppeld en vermeld het recht dat u wilt uitoefenen. Houd er rekening mee dat, hoewel we elk verzoek dat we ontvangen zorgvuldig zullen beoordelen, uw rechten en de tijdsperiode voor het uitoefenen van een recht kunnen verschillen, afhankelijk van uw woonplaats en dat we uw verzoek mogelijk niet altijd moeten inwilligen. Als dit gebeurt, zullen we u verduidelijken waarom.

We behandelen uw gegevens met de grootste zorg

We hebben beveiligingsmaatregelen getroffen om uw gegevens te beschermen. De beveiligingsmaatregelen die we gebruiken, zijn afhankelijk van het type gegevens dat wordt verzameld. 

We bewaren uw gegevens enkel zo lang als nodig is om u de door u gevraagde diensten te verlenen, voor de doeleinden die in dit privacybeleid worden uiteengezet en voor alle juridische doeleinden waarvoor we verplicht zijn uw gegevens te bewaren. We zullen uw gegevens veilig verwijderen wanneer deze niet langer nodig zijn voor deze doeleinden, in overeenstemming met ons bedrijfsbeleid. 

Als onderdeel van een wereldwijde groep bedrijven vertrouwen we op shared services, waarvan sommige buiten Europa gevestigd zijn.  Anderzijds, als bands die wereldwijd bekend zijn toeren, kunnen uw gegevens internationaal worden overgedragen, om u een naadloze ervaring te bieden.  

Als uw gegevens op deze manier worden overgedragen, zijn er strikte regels van kracht, om ervoor te zorgen dat uw gegevens nog steeds volgens een hoge standaard worden beschermd. Als we dit doen, zullen we ervoor zorgen dat passende voorzorgsmaatregelen worden genomen.  Als uw gegevens buiten de Europese Economische Ruimte worden overgedragen, zullen we een van de onderstaande mechanismen gebruiken.

• Modelcontractbepalingen, goedgekeurd door de Europese Commissie
• Bindende bedrijfsvoorschriften
• Bindende bedrijfsvoorschriften voor gegevensverwerkers

Voor meer informatie of om een ​​kopie van de relevante documentatie te krijgen, neem contact met ons op.

Neem contact met ons op

Als u vragen hebt over het bovenstaande of de manier waarop we omgaan met privacy, staat ons toegewijde privacykantoor, inclusief onze functionaris voor gegevensbescherming, steeds tot uw dienst om u te helpen: privacy@universe.com  

Er is ook uw lokale toezichthouder voor gegevensbescherming, die u hier kunt vinden, hoewel we u aanmoedigen om eerst te proberen ons te helpen.

Yksityisyys. Sinun tietosi. Sinun luottamuksesi.

Sitoumuksemme sinulle

Olet kaiken toimintamme ydin. Tavoitteenamme on säilyttää luottamuksesi ja arvostuksesi käsittelemällä henkilötietojasi kunnioittavasti ja antamalla sinun valvoa niiden käsittelyä.

On tärkeää, että tiedät, mitä henkilötietoja keräämme sinusta ja miten käytämme niitä. Jos olet asiakas Euroopan unionin alueella, rekisterinpitäjä (jäljempänä ”me” tai ”Universe”) on Ticketmaster-yksikkö, joka sijaitsee markkinoilla, joilla tapahtuma tapahtuu:

Suoratoisto- tai virtuaalitapahtumia varten rekisterinpitäjä on yllä lueteltu paikallinen Ticketmaster-entiteetti, jossa sinä (asiakas) olet. Jos markkinoilla ei ole paikallista Ticketmaster-yksikköä, rekisterinpitäjä on Universe Experiences Inc (”Universe”).

Olemme tehneet parhaamme tehdäksemme selityksistämme lyhyitä ja helppoja ymmärtää.  Jos kuitenkin haluat lisätietoja tai sinulla on kysyttävää, ota yhteyttä tietosuojavastaavaamme käyttämällä alla olevan ”Ota yhteyttä” -osion tietoja. 

Ilmoitamme sinulle, jos teemme merkittäviä muutoksia tietosuojakäytäntöihimme. Pyydämme tarvittaessa myös lupasi.

Tietosuojalupauksemme

Universe on avoin lipunmyyntialusta, jolla on myynnissä lippuja yritysten ja yksityishenkilöiden toimeksiantojen perusteella. Kutsumme näitä Universe-alustalla tapahtumia järjestäviä yrityksiä ja yksityishenkilöitä ”Myyjiksi”. Myyjät luovat ja hallinnoivat tapahtumia ja Universe isännöi näitä tapahtumia alustallaan. Voidaksesi ostaa lipun Myyjän tapahtumaan, saatat joutua luomaan itsellesi Universe-tilin. Jos sinulla on kysyttävää tapahtumasta tai siitä, miten Myyjä käyttää tietojasi, ole hyvä ja ota yhteyttä suoraan Myyjään.

Tietosuojailmoitus

Tietosuojailmoituksemme on suunniteltu sinua ajatellen.  Se, miten ilmoitus koskee sinua, riippuu tavasta, jolla olet vuorovaikutuksessa kanssamme.  Jos esimerkiksi:

1. ostat lipun meiltä, käytämme antamiasi tietoja täyttääksemme sekä meidän että Myyjän velvoitteet sinua kohtaan kyseisen palvelun toimittamisessa ja, jos se sallitaan, pitääksemme sinut ajan tasalla muista tapahtumista, jotka saattavat kiinnostaa sinua; ja
2. selaat verkkosivustoamme, käytämme evästeitä räätälöidäksemme kokemuksesi ja toivottavasti tarjoamme sinulle saumattoman kokemuksen.   

Valintasi ja oikeutesi kussakin tapauksessa selitetään tarkemmin alla.

Tiivistelmä

Napsauta kutakin otsikkoa saadaksesi lisätietoja tai vieritä alaspäin lukeaksesi koko käytännön.

Mitä tietoja meillä on ja mistä saamme ne

Keräämme ja tallennamme erityyppisiä tietoja sinusta, kun luot tilin, ostat lippuja, otat meihin yhteyttä ja käytät verkkosivustojamme, sovelluksiamme ja sosiaalista mediaamme.

Kuinka käytämme tietojasi ja miksi

Keräämme ja käytämme tietojasi monista syistä, kuten auttaaksemme sinua pääsemään rakastamiisi tapahtumiin, jakaaksemme uutisia, markkinoidaksemme ja muuten lain edellyttämällä tavalla.

Kenen kanssa jaamme tietosi ja miksi

Jaamme tietosi Myyjien sekä muiden tarjottuun palveluun liittyvien kolmansien osapuolten kanssa.

Valintasi ja oikeutesi

Muiden oikeuksien ohella voit valita, haluatko vastaanottaa markkinointitiedotteita meiltä. Sinulla on myös oikeus tutustua tietoihin, joita meillä on sinusta.

Tiedoistasi huolehtiminen

Varmistamme aina, että tietosi on suojattu, ja poistamme ne turvallisesti, kun emme enää tarvitse niitä.

Yhteystiedot

Jos sinulla on kysyttävää tai palautetta koskein tätä ilmoitusta tai sitä, miten käsittelemme tietojasi, ota meihin yhteyttä.

Mitä tietoja meillä on ja mistä saamme ne

• Tilin luominen ja lippujen ostaminen.  Kun luot tilin, ostat lipun, rekisteröidyt ennakkomyyntiin tai ystäväsi siirtää sinulle lipun, keräämme tietojasi, jotka palvelusta riippuen voivat sisältää yhteystietosi ja laskutustietosi.
• ‍Sivustojemme ja sovellustemme käyttäminen. Kun käytät verkkosivustojamme tai sovelluksiamme, keräämme tietoja, kuten käyttämäsi selain ja laite, IP-osoitteesi, sijaintisi, sivusto, josta tulit, mihin käytit ja mihin et käyttänyt sivustoamme/sovellustamme, tai sivusto, johon siirryt poistuessasi meiltä. Lisätietoja näiden tietojen keräämisestä on Evästekäytännössämme.
• ‍Fanikokemus ja asiakastuki. Kun otat yhteyttä asiakaspalvelutiimeihimme kyselyn yhteydessä tai annat meille palautetta, kirjaamme tämän vuorovaikutuksen todistukseksi ja tarjotaksemme kyselyysi liittyvää tukea. 
• ‍Sosiaalisen median käyttö. Kun käytät sosiaalisen median ominaisuutta verkkosivustollamme tai sovelluksissamme ja julkaiset sosiaalisen median alustoille, sosiaalisen median sivusto antaa meille joitakin tietoja sinusta.
• ‍Esteettömyys. Jos sinulla on esteettömyystarpeita, haluamme varmistaa, että sinulla on paras mahdollinen kokemus tapahtumiin osallistuessasi.  Tätä varten meidän on kerättävä tietoja tarpeistasi (joihin voi kuulua tietojen antaminen mielenterveydestäsi tai fyysisestä terveydestäsi).
• ‍Lasten tietojen käsittely. Niissä harvoissa tapauksissa, joissa keräämme henkilökohtaisia tietoja lapsilta, pyydämme aina vanhempien suostumusta ja keräämme tällaisia tietoja vain määriteltyihin tarkoituksiin.  
• ‍Maantieteellisten tietojen toimittajat. Käytämme toimittajia, jotka kokoavat maantieteellisiä tietoja, jotka auttavat meitä räätälöimään palvelumme sinulle paremmin. Jos haluat, että emme tee tätä, katso jäljempänä oleva Oikeutesi ja valintasi -osio.
• ‍Fanikuvat ja valvontakamerat. Kun osallistut tapahtumaan tapahtumapaikalla tai festivaalilla, keräämme kuvasi ja hahmosi, tapahtuipa se valvontakameroiden tai videokuvaajien tai valokuvaajien avulla tapahtumapaikalla. Tämä kerätään ensisijaisesti faniemme turvallisuuden vuoksi; käytämme kuitenkin joskus näitä kuvia markkinointi- tai sosiaalisen median viesteissämme. Jos haluat kieltää kuvien käytön markkinoinnissa, käy alla olevassa Oikeutesi ja valintasi -osiossa.

Kuinka käytämme tietojasi ja miksi

Tässä osiossa kerrotaan, miten käytämme tietojasi ja millä oikeusperustalla käytämme niitä. 

1. Kanssasi solmitun sopimuksen toimeenpanemiseksi 

• Kun teet ostoksia. Käytämme tietojasi tehdessäsi sopimuksen kanssamme (esimerkiksi ostaessasi tavaraa tai lipun), jotta voimme: 
  
  • käsitellä tilauksesi
  • lähettää sinulle sähköpostia asiakaspalvelusta, mukaan lukien varausvahvistukset ja tapahtumamuistutukset
  • ottaa maksun vastaan ja 
  • antaa sinulle asiakastukea.
• ‍Myyjät. Jakaminen tapahtuman järjestävien myyjien kanssa, jotta he voivat järjestää tapahtuman, varata istumapaikkoja tai ilmoittaa sinulle, jos tapahtumassa on tapahtunut muutos, tai antaa tärkeää tietoa tapahtumasta.

2. Lainmukaisten liiketoiminnallisten etujemme vuoksi 

• Markkinatutkimus. Markkinatutkimuksen ja -analyysin tekemiseksi, jotka auttavat parantamaan ja räätälöimään tuotteitamme ja palveluitamme.  
• ‍Fanien palaute. Ottaaksemme yhteyttä sinuun tyytyväisyyskyselyihin tai käyttäjätutkimukseen osallistumisen vuoksi (kuten kohderyhmäkyselyt). Sisällytämme tällaisen yhteydenoton peruutusvaihtoehdon, jos et enää halua vastaanottaa niitä.
• ‍Räätälöinti. Luodaksemme sinusta profiilin, joka auttaa meitä räätälöimään palvelumme sinulle. Jos esimerkiksi ostat lippuja pop-tapahtumiin ja olet antanut suostumuksesi markkinointiimme, ilmoitamme sinulle muista pop-tapahtumista, joista uskomme sinun olevan kiinnostunut.

3. Lainmukaisten ensisijaisten liiketoiminnallisten etujemme vuoksi

• Laittoman toiminnan estämiseksi tai havaitsemiseksi, laillisten oikeuksiemme suojelemiseksi tai täytäntöönpanemiseksi tai lain muutoin sallimalla tavalla.  Varmistaaksemme esimerkiksi, että liput päätyvät oikeiden fanien käsiin. Saatamme käyttää tietojasi estääksemme lippujen jälleenmyynnin, immateriaalioikeuksiemme (esim. meidän tai tapahtumakumppanimme tuotemerkkien) väärinkäytön, petokset tai muut rikokset.
• ‍Tapahtumaturvallisuus. Suojellaksemme fanejamme ja varmistaaksemme meidän ja Tapahtumakumppaniemme toiminnan turvallisuuden. 

4. Jos olet antanut suostumuksesi

• Markkinointi. Lähettääksemme sinulle tietoja tai tarjouksia tulevista tapahtumista, tuotteista tai palveluista – tämä voi tapahtua sähköpostitse, push- ja web-ilmoituksilla, tekstiviestillä tai sosiaalisen median alustoilla.  Voit muuttaa markkinointiasetuksiasi milloin tahansa, katso jäljempänä oleva osio ”Valintasi ja oikeutesi".
• ‍Paikannuspalvelut. Sovelluksemme pyytävät esimerkiksi paikannuslupaa toimintoihin, kuten sijaintisi lähellä olevien tapahtumien selaamiseen ja niitä koskevien pikailmoitusten vastaanottamiseen tai itsesi näkemiseen kartalla tapahtumassa.
• ‍Mainonta ja evästeet. Räätälöidyn mainos- ja markkinointiviestinnän toimittaminen verkkosivustoillamme ja sovelluksissamme (katso lisätietoja osoitteesta Evästekäytäntö).
• ‍Esteettömyys. Käsitelläksemme terveystietojasi esteettömyysvaatimusten täyttämiseksi, jos nimenomainen suostumus on annettu.
• ‍Kaupalliset kumppanit. Teemme joskus yhteistyötä kaupallisten kumppaneiden kanssa, joiden kanssa jaamme tietoja. Nämä ovat kolmannen osapuolen rekisterinpitäjiä, joiden kanssa teemme yhteistyötä lisäarvopalvelujen tarjoamiseksi, kuten matkapaketit, sponsorit tai eksklusiiviset ennakkomyyntitarjoukset. Joissakin tilanteissa, joissa jakaminen ei ole välttämätöntä pyytämäsi sopimuksen toteuttamiseksi, pyydämme suostumuksesi ennen jakamista ja annamme tietoja siitä, mitä ja kenelle jaetaan.

Kenen kanssa jaamme tietosi ja miksi

• Live Nation Entertainment. Live Nation Entertainment Groupin sisällä ja siihen liittyvässä yritysperheessä, joka tarjoaa meille palveluita, kuten markkinointia, profilointia, raportointia sekä teknistä ja tuotetukea.
• ‍Tietojenkäsittelijät. Kolmannen osapuolen palveluntarjoajamme (joita joskus kutsutaan tietojenkäsittelijöiksi), kuten pilvipalveluiden tarjoajat, jotka tarjoavat IT-infrastruktuurin, jolle tuotteemme ja järjestelmämme rakentuvat.
• ‍Myyjät. Myyjät ovat yhteisöjä, jotka käyttävät Universen avointa lipunmyyntialustaa listatakseen myytävät tapahtumat. Jaamme tietosi myyjille, jotta he voivat järjestää tapahtuman ja muista syistä, jotka on kuvattu heidän tietosuojakäytännöissään. Nimeämme Myyjän, kun ostat lipun, jotta tiedät, kuka saa tietosi, ja sinulle annetaan mahdollisuus tilata markkinointitiedotuksia heiltä. ‍
• ‍Kolmannen osapuolen tuotteet. Jos olet ostanut kolmansien osapuolten täyttämiä tavaroita ja palveluja (esim. lippuvakuutus tai kauppatavara), jaamme tietoja heidän kanssaan, jotta he voivat käsitellä ja täyttää tilauksesi.
• ‍Kaupalliset kumppanit. Nämä ovat kolmansia osapuolia, joiden kanssa teemme yhteistyötä lisäarvopalvelujen tarjoamiseksi. Koska liikekumppanit, joiden kanssa työskentelemme, vaihtelevat palveluittain, käytämme oikea-aikaisia ilmoituksia ilmoittaaksemme, milloin tietoja jaetaan heidän kanssaan ja että niitä käsitellään heidän tietosuojailmoituksensa mukaisesti.
• ‍Lakisääteiset tiedot. Valtion virastot tai muut valtuutetut elimet, jos laki sen sallii tai sitä vaatii.
• ‍Seuraajat. Kuka tahansa seuraaja koko liiketoiminnallemme tai osalle siitä.

Valintasi ja oikeutesi

Valintasi

Jos olet antanut meille suostumuksesi, voit peruuttaa sen seuraavasti:

• Voit lopettaa markkinointimme vastaanottamisen muuttamalla asetuksiasi tililläsi, noudattamalla minkä tahansa sinulle lähettämämme sähköpostin tilauksen peruuttamisohjeita tai ottamalla yhteyttä meihin, niin teemme sen puolestasi.

• Voit poistaa evästeet ja seurantatyökalut käytöstä katso Evästekäytäntö.

• Voit poistaa sijainnin seurannan ja push-ilmoitukset käytöstä muuttamalla laitteesi asetuksia tai pitämällä sijaintisi poissa käytöstä. Pysäyttääksesi web push -ilmoitukset sinun on käytettävä selaimen asetuksia. 

Jos olemme vedonneet oikeutettuun etuun, voit vastustaa sitä toimimalla seuraavasti:

• Voit vastustaa räätälöintiä muuttamalla asetuksiasi tilissäsi. Jos tämä vaihtoehto ei ole käytettävissä, voit ottaa yhteyttä meihin, ja me teemme sen puolestasi.
• Jos haluat vastustaa yhteydenottoa osana fanipalautetta, voit peruuttaa tilauksen sinulle lähetettyjen viestien mekanismien kautta tai ottaa yhteyttä meihin, ja me teemme sen puolestasi.

Oikeutesi

Sinulla on myös oikeuksia koskein sitä, miten henkilötietojasi käytetään, mukaan lukien:  

• Oikeus pyytää tietojesi poistamista tai niiden käytön rajoittamista.
• Oikeus pyytää kopio sinusta hallussamme olevista tiedoista.
• Oikeus korjata, muuttaa tai päivittää meille antamiasi tietoja (jos sinulla on tili kanssamme, voit tehdä sen myös kirjautumalla sisään ja päivittämällä tietosi).
• Oikeus kiistää kaikki automaattiset päätöksemme sinusta. Automaattinen päätös on päätös, joka tehdään ilman ihmisen puuttumista asiaan ja jolla on oikeudellisia seurauksia (esim. luoton tarkistaminen). Emme yleensä tee automaattista päätöksentekoa, mutta jos teemme niin, teemme selväksi, missä tällaisia päätöksiä tehdään.

Jos haluat käyttää jotakin yllä mainituista oikeuksista, ota yhteyttä käyttämällä tiliisi liitettyä sähköpostia ja haluamaasi oikeutta. Huomaathan, että vaikka arvioimme huolellisesti kaikki saamamme pyynnöt, oikeutesi ja oikeuden käyttämisen määräaika voivat vaihdella asuinpaikkasi mukaan, eikä meidän välttämättä aina tarvitse noudattaa pyyntöä. Kun näin tapahtuu, selitämme miksi.

Tiedoistasi huolehtiminen

Meillä on turvatoimet tietojesi suojaamiseksi. Käyttämämme turvatoimet riippuvat kerättyjen tietojen tyypistä.

Säilytämme tietojasi vain niin kauan kuin on tarpeen pyytämiesi palvelujen tarjoamiseksi, tässä käytännössä kuvattuihin tarkoituksiin ja oikeudellisiin tarkoituksiin, joita varten olemme velvollisia säilyttämään tiedot. Poistamme tietosi turvallisesti, kun niitä ei enää tarvita näihin tarkoituksiin yrityskäytäntöjemme mukaisesti. 

Osana maailmanlaajuista yritysryhmää olemme riippuvaisia yhteisistä palveluista, joista osa sijaitsee Euroopan ulkopuolella.  Samalla, kun maailmanluokan esitykset ovat kiertueella, saadaksesi saumattoman kokemuksen, tietosi voidaan siirtää kansainvälisesti.  

Kun tietoja siirretään tällä tavoin, on olemassa tiukat säännöt, joilla varmistetaan, että tietosi ovat edelleen korkeatasoisesti suojattuja. Kun teemme näin, varmistamme, että asianmukaiset suojatoimet otetaan käyttöön.  Jos tietojasi siirretään Euroopan talousalueen ulkopuolelle, käytämme yhtä alla luetelluista mekanismeista.

• Euroopan komission hyväksymät vakiosopimuslausekkeet
• Yritystä koskevat sitovat säännöt
• Yrityskäsittelijää koskevat sitovat säännöt

Jos haluat lisätietoja tai haluat kopion asiaankuuluvista asiakirjoista, ota yhteyttä.

Ota yhteyttä

Jos sinulla on kysyttävää yllä olevasta tai yksityisyyttä koskevasta lähestymistavastamme, tietosuojaosastomme, tietosuojavastaava mukaan lukien, on täällä sinua varten: privacy@universe.com  

Siellä on myös paikallinen tietosuojavalvojasi, jonka löydät täältä, vaikka kehotamme sinua yrittämään ja auttamaan sinua ensin.

Personvern. Dine data. Din tillit.

Vår forpliktelse overfor deg

Du står i sentrum for alt vi gjør. Målet vårt er å beholde din tillit og gjøre deg sikker på at vi behandler personopplysningene dine med respekt ved å la deg ha kontrollen. 

Det er viktig at du vet hvilke personopplysninger vi innhenter om deg, og hvordan vi bruker dem. Hvis du er en kunde i Europaunionen, vil den behandlingsansvarlige (her kalt «vi» eller «Universe») være det Ticketmaster-foretaket som er basert i markedet hvor arrangementet finner sted:

For streaming eller virtuelle hendelser er datakontrolleren den lokale Ticketmaster-enheten som er oppført ovenfor der du (kunden) befinner deg. Der ingen lokal Ticketmaster-enhet er i ditt marked, er behandlingsansvarlig Universe Experiences Inc (“Universe”).

Vi har gjort vårt beste til å lage kortfattede forklaringer som er enkle å forstå.  Men hvis du ønsker nærmere informasjon, eller har flere spørsmål, kan du ta kontakt med personvernlederen vår ved hjelp av informasjon i “Kontakt”-avsnittet nedenfor.

Hvis vi skulle foreta vesentlige endringer i måten vi ivaretar personvernet på, vil vi gi deg beskjed. Om nødvendig vil vi også be deg om tillatelse.

Vårt personvernløfte

Universe er en åpen billettplattform som hoster billettlister og selger billetter på vegne av selskaper eller personer. Personer og selskaper som setter opp arrangementer på Universe-plattformen, kaller vi «selgere». Arrangementer opprettes og administreres av selgerne, og Universe hoster disse arrangementene på plattformen vår. Før du kan kjøpe en billett til et arrangement som settes opp av en selger, må du som regel opprette en Universe-konto. Hvis du har spørsmål om et arrangement eller hvordan en selger bruker personopplysningene dine, må du ta kontakt med selgeren direkte.

Personvernerklæring

Personvernerklæringen vår er utformet med deg i tankene.  Hvordan erklæringen gjelder for deg avhenger av måten du samhandler med oss på.  Hvis du for eksempel:

1. kjøper en billett fra oss, bruker vi informasjonen som du oppgir, til å oppfylle både våre og selgerens forpliktelser til å levere denne tjenesten, og hvis vi har anledning til det, vil vi holde deg oppdatert om andre arrangementer du kan være interessert i; og
2. blar gjennom nettstedet vårt, bruker vi cookier for å gi deg en skreddersydd og forhåpentligvis harmonisk opplevelse.   

Dine valg og rettigheter under hvert scenario er nærmere forklart nedenfor.

Sammendrag

Klikk på hvert overskrift for mer informasjon eller rull ned for å lese hele retningslinjen.

Hvilken informasjon vi har og hvor vi får den

Vi innhenter og lagrer forskjellige typer av informasjon om deg når du oppretter en konto, kjøper billetter, kontakter oss og bruker nettstedene og appene våre samt sosiale medier vi er på.

Hvordan vi bruker opplysningene dine og hvorfor

Vi innhenter og bruker personopplysningene dine for rekke formål, blant annet for å hjelpe deg komme på forestillinger du elsker, dele nyheter, av hensyn til markedsføring og ellers etter lovbestemte krav.

Hvem vi deler opplysningene dine med og hvorfor

Vi deler personopplysningene dine med både selgere og andre tredjeparter som er tilknyttet den leverte tjenesten.

Dine valg og rettigheter

Rettighetene dine inkluderer blant annet at du kan velge om du vil motta reklame fra oss. Du har også rett til å se den informasjonen vi har om deg.

Personopplysningene er trygge

Vi er alltid nøye med å sikre at personopplysningene dine er beskyttet, og sletter dem forsvarlig når vi ikke lenger trenger dem.

Kontakt oss

Hvis du har spørsmål eller kommentarer om denne erklæringen eller hvordan vi håndterer personopplysningene dine, ta kontakt med oss.

Hvilken informasjon vi har og hvor vi får den

• Opprette en konto og kjøpe billetter. Når du oppretter en konto, kjøper en billett, registrerer deg for et forsalg eller får en billett overført fra en venn, innhenter vi informasjon alt etter tjenesten vi gir, noe som kan omfatte kontakt- og faktureringsinformasjon.
• ‍Bruke nettstedet og appene våre. Når du bruker nettstedene eller appene våre, innhenter vi informasjon om blant annet nettleseren og enheten du bruker, IP-adressen, lokasjonen, nettstedet du kom fra, hva du brukte og ikke brukte nettstedet/appen til, eller nettstedet du besøkte når du forlot oss. Du finner mer informasjon om hvordan vi innhenter disse opplysningene i cookiereglene våre.
• ‍Tilhengeropplevelse og kundestøtte. Når du kontakter kundeservice med en forespørsel eller gir oss tilbakemelding, registrerer vi denne samhandlingen i tilfelle det skulle oppstå spørsmål senere, og for å gi deg hjelp som er tilpasset forespørselen din.  
• ‍Bruke sosiale medier. Når du bruker en funksjon som er koblet til sosiale medier på nettstedene eller appene våre, og du poster til et sosialt medium, leverer det sosiale medium-nettstedet en del informasjon om deg til oss.
• ‍Tilgjengelighet. Hvis du har spesielle krav til tilgjengelighet, vil vi sørge for at du får den best mulige opplevelsen når du deltar på arrangementer.  Dette forutsetter at vi kan innhente enkelte detaljer om dine behov (for eksempel at du gir oss informasjon om din mentale eller fysiske helse).
• ‍Behandle data vedrørende barn. I de få tilfellene hvor vi innhenter personopplysninger fra barn, ber vi alltid om foreldrenes samtykke, og slik informasjon vil bare bli innhentet for spesifiserte formål som oppgis i hvert tilfelle.  
• ‍Leverandører av geodemografiske data. Vi bruker leverandører som samler geodemografiske data som hjelper oss med å gi deg mer tilpassede tjenester. Hvis du foretrekker at vi ikke skal bruke slik informasjon, kan du lese avsnittet «Dine valg og rettigheter» nedenfor.
• ‍Bilder av fans og TV-overvåking. Når du deltar på et arrangement ved et forsamlingssted eller festival, innhenter vi ulike bilder av deg både via ITV-kameraer og fotografer (video og stillbilder) ved forsamlingsstedet eller festivalen. Vi innhenter dette materialet primært av hensyn til sikkerhet og for å holde deg trygg, men av og til bruker vi slike bilder til markedsføring eller innlegg i sosiale medier. Hvis du ønsker å klage på bruken av bilder i markedsføring, kan du lese avsnittet «Dine valg og rettigheter» nedenfor.

Hvordan vi bruker opplysningene dine og hvorfor

Dette avsnittet forklarer hvordan vi bruker personopplysningene dine og den rettslige begrunnelsen for dette.

1. For å oppfylle kontrakten med deg 

• Når du kjøper. Vi bruker personopplysningene dine når du inngår en kontrakt med oss (for eksempel for å kjøpe en vare eller en billett), så vi kan: 
  
  • behandle bestillingen
  • sende deg e-postmeldinger vedrørende kundeservice inkludert bestillingsbekreftelser og påminnelser om arrangement
  • motta betaling, og 
  • gi deg kundestøtte.
• ‍Selgere. Vi deler personopplysningene dine med selgere som organiserer arrangementet, slik at de kan gjennomføre arrangementet, tildele sitteplasser eller varsle deg om endringer eller gi deg viktig informasjon om arrangementet.

2. Av hensyn til våre legitime forretningsinteresser 

• Markedsundersøkelse. Til å utføre markedsundersøkelser og analyser som bidrar til å forbedre og tilpasse produktene og tjenestene våre. 
• ‍Tilbakemelding fra fans. Til å kontakte deg med undersøkelser om kundetilfredshet, eller til å delta i brukerundersøkelser (for eksempel fokusgrupper). Slike kontaktforespørsler inkluderer muligheten til å si opp ytterligere kontaktforespørsler hvis du ikke lenger ønsker dette.
• ‍Persontilpasning. Til å opprette en profil om deg for å hjelpe oss med å persontilpasse tjenestene våre. Hvis du for eksempel kjøper billetter til en konsert og har samtykket til markedsføringen vår, vil vi informere deg om andre konserter som vi tror du kan være interessert i.

3. Av hensyn til våre overordnede legitime forretningsinteresser

• Til å hindre eller påvise ulovlig adferd, til å beskytte eller håndheve våre juridiske rettigheter eller på annen måte som tillates ved lov.  For eksempel ved å sikre at billetter kun overleveres til ekte fans. Således kan vi bruke personopplysningene dine til å forhindre påtrengende salg, misbruk av vår immaterielle eiendom (for eksempel varemerker som tilhører oss eller våre arrangementspartnere), svindel eller annen kriminalitet.
• ‍Arrangementssikkerhet. Til å beskytte fans og ivareta sikkerhet når vi og arrangementspartnerne våre utfører oppgavene våre.  

4. Hvor du har gitt ditt samtykke

• Markedsføring. Personopplysningene dine brukes for å kontakte deg med informasjon eller tilbud om kommende arrangementer, produkter eller tjenester – enten via e-post, pushvarsler og nettvarsler, via SMS eller via sosiale medier. Du kan når som helst endre preferanser for markedsføring – se «Dine valg og rettigheter»-avsnittet nedenfor.
• ‍Lokasjonstjenester. Slike tjenester brukes for eksempel når appene våre ber om tillatelse til å bruke lokasjonen din når du søker etter arrangementer i nærheten av der du er, når du mottar pushvarsler om dem, eller når du ser deg selv på kartet under et arrangement.
• ‍Reklame og cookier. Til å levere skreddersydd reklame og markedskommunikasjon på nettstedene og appene våre (se cookiereglene for nærmere informasjon).
• ‍Tilgjengelighet. Til å behandle dine helsedata for å oppfylle dine tilgjengelighetskrav når dette er uttrykkelig forespurt og det er gitt et eksplisitt samtykke.
• ‍Kommersielle partnere. Fra tid til annen samarbeider vi med kommersielle partnere som vi deler data med. Disse er tredjeparts behandlingsansvarlige, og vi samarbeider for å levere verdiøkende tilleggstjenester, som for eksempel reisepakker, sponsorer eller eksklusive tilbud om forsalg. I enkelte tilfeller, når det ikke er nødvendig for oss å dele data for å utføre kontrakten du har forespurt, vil vi innhente ditt samtykke før eventuell deling og gi deg nærmere informasjon om hva som vil bli delt og med hvem.

Hvem vi deler personopplysningene dine med og hvorfor

• Live Nation-underholdning. Internt i Live Nation-underholdningsgruppen og den assosierte selskapsfamilien som leverer tjenester for oss, deriblant markedsføring, profilering, rapportering og teknisk støtte og produktstøtte.
• ‍Databehandlere. Våre tredjeparts tjenesteleverandører (tidvis kjent som databehandlere), deriblant leverandører av databehandling i skyen som leverer IT-infrastruktur som produktene og systemene våre er avhengig av.
• ‍Selgere. Selgere er forretningsenheter som bruker den åpne Universe-billettplattformen til å oppføre arrangementer for salg. Vi deler personopplysningene dine med selgere, slik at de kan utføre arrangementet og andre oppgaver som beskrevet i deres respektive personvernregler. Vi oppgir selgers navn når du kjøper en billett, slik at du vet hvem som mottar personopplysningene dine, og du gis anledning til å abonnere på mottak av reklame fra dem. ‍
• ‍Tredjepartsprodukter. Hvis du har kjøpt varer og tjenester som leveres av tredjeparter (for eksempel billettforsikring eller varer), deler vi data med dem så de kan behandle og oppfylle bestillingen.
• ‍Kommersielle partnere. Dette er tredjeparter vi samarbeider med for å levere verdiøkende tilleggstjenester. Siden vi samarbeider med forskjellige kommersielle partnere alt etter tjenesteyting, bruker vi just-in-time-informasjon som forteller deg når delingen finner sted og at personopplysningene dine vil bli behandlet i henhold til deres personvernerklæring.
• ‍Lovbestemt fremlegging. Offentlige etater eller andre godkjente organisasjoner hvor dette er tillatt eller bestemt ved lov.
• ‍Etterfølgere. Alle etterfølgere til hele eller deler av virksomheten vår.

Dine valg og rettigheter

Dine valg

I tilfelle du har gitt oss samtykke, kan du trekke det tilbake på følgende måte:

• For ikke lenger å motta reklame kan du endre kontopreferansene dine, følge anvisningene om å si opp abonnementet i alle e-postmeldinger vi sender deg, eller kontakte oss, så gjør vi det for deg.
• Informasjon om å velge bort bruken av cookier og sporingsverktøy finner du i cookiereglene.
• Ønsker du å velge bort lokasjonssporing og pushvarsler, kan du endre innstillingene i mobilappen eller slå lokasjonstjenesten av. Pushvarsler via internett kan du stoppe ved hjelp av innstillinger i nettleseren.

I tilfelle vår begrunnelse er en legitim interesse, kan du klage på dette slik:

• For å klage på persontilpasning kan du endre kontopreferansene dine. Hvis dette valget er utilgjengelig, kan du kontakte oss, så gjør vi det for deg.
• For å klage på å bli kontaktet for å gi tilbakemelding som fan, kan du si opp denne avtalen via e-postmeldingen du har fått, eller kontakte oss, så gjør vi det for deg.

Dine rettigheter

Du har også rettigheter når det gjelder hvordan personopplysningene dine brukes, inkludert: 

• Retten til å forlange at personopplysningene dine blir slettet eller at videre bruk begrenses.
• Retten til å forlange en kopi av informasjonen vi har om deg.
• Retten til å korrigere, anmerke eller oppdatere informasjon du har gitt oss (hvis du har en konto hos oss, kan du også gjøre dette ved å logge inn og oppdatere informasjonen).
• Retten til å imøtegå enhver automatisert beslutning vi foretar når det gjelder deg. En automatisert beslutning er en avgjørelse som tas uten menneskelig intervensjon, og som har juridiske konsekvenser (for eksempel kredittsjekk). Som regel tar vi ikke automatiserte beslutninger, men i slike tilfeller gjør vi det klart hvordan avgjørelsen er tatt.

Ønsker du å utøve noen av de ovennevnte rettighetene, kan du kontakte oss ved hjelp av e-postadressen som er tilknyttet kontoen din, og den rettigheten du ønsker å utøve. Vær oppmerksom på at samtidig som vi nøye vurderer hver eneste forespørsel vi mottar, kan rettighetene dine og tidsfristen for å utøve disse rettighetene variere etter hvor du bor, noe som betyr at vi ikke alltid er forpliktet til å anerkjenne en klage. Hvis dette inntreffer, vil vi gi deg en begrunnelse.

Personopplysningene er trygge

Vi har iverksatt sikkerhetstiltak som beskytter personopplysningene dine. Sikkerhetstiltakene er tilpasset den innsamlede informasjonstypen. 

Vi beholder ikke personopplysningene dine lenger enn absolutt nødvendig for å gi deg de tjenestene du bestiller, for å oppfylle de formålene som er angitt i disse reglene, og for å rette oss etter alle juridiske krav til å ivareta informasjon. Når personopplysningene dine ikke lenger kreves i disse øyemed, sletter vi informasjonen på en forsvarlig måte i tråd med våre retningslinjer. 

Da vi inngår i en global selskapsgruppe, bruker vi delte tjenester, og noen av disse er lokalisert utenfor Europa.  Og idet verdenskjente grupper reiser verden rundt, kan personopplysningene dine følge med og dermed bli overført internasjonalt for å gi deg en sømløs opplevelse.  

Det er satt i verk strenge regler for å sikre at personopplysningene dine er beskyttet i henhold til en høy standard når informasjon overføres på denne måten. Når vi gjør dette, garanterer vi at nødvendige sikkerhetstiltak er på plass.  I tilfelle informasjonen overføres utenfor Det europeiske økonomiske samarbeidsområdet, vil vi bruk en av de nedennevnte mekanismene.

• Standard kontraktklausuler godkjent av EU-kommisjonen.
• Bindende bedriftsregler
• Bindende regler for databehandler i bedriften

For mer informasjon eller en kopi av den relevante dokumentasjonen, kontakt oss.

Kontakt oss

Hvis du har spørsmål om noe av det ovennevnte, eller om vår tilnærming til personvern, har vi et eget personvernkontor, inkludert personvernombud, som hjelper deg: privacy@universe.com.

Det er også din lokale databeskyttelsesmyndighet, som du finner her, selv om vi oppfordrer deg til å prøve å la oss hjelpe deg først.

Integritet. Dina uppgifter. Ditt förtroende.

Vårt åtagande gentemot dig

Du är kärnan i allt vi gör. Vårt mål är att behålla ditt förtroende genom att hantera din personliga information med respekt och ge dig kontroll.

Det är viktigt att du vet vilken personlig information vi samlar in om dig och hur vi använder den. Om du är en kund i Europeiska unionen så är den personuppgiftsansvarige (som här kallas "vi" eller "Universe") den Ticketmaster-enhet som är baserad i den marknad där evenemanget äger rum:

Vi har gjort vad vi kan för att hålla våra förklaringar korta och lätta att förstå.  Men om du vill ha mer information eller har några frågor, vänligen kontakta vårt Dataskyddsombud med hjälp av informationen i avsnittet "Kontakt" nedan. 

Om vi någonsin gör några större ändringar i vår integritetpraxis så kommer vi att meddela dig. I nödvändiga fall så kommer vi också att be om ditt tillstånd.

Vårt integritetslöfte

Som en öppen biljettplattform visar Universe annonslistor och säljer biljetter på uppdrag av företag eller privatpersoner. Vi hänvisar till dessa individer eller företag som arrangerar evenemang på Universe-plattformen som "Säljare". Evenemang skapas och administreras av Säljare och Universe är värd för dessa evenemang på vår plattform. För att kunna köpa en biljett till en Säljares evenemang kan du komma att behöva skapa ett Universe-konto. Om du har några frågor om ett evenemang eller en Säljares användning av dina uppgifter, vänligen kontakta Säljaren direkt.

Integritetsmeddelande

Vårt integritetsmeddelande har utformats med tanke på dig.  Hur meddelandet gäller för dig beror på hur du samverkar med oss.  Till exempel, om du:

1. köpa en biljett från oss, då kommer vi att använda informationen du tillhandahåller oss för att uppfylla både våra och Säljarens skyldigheter gentemot dig för att leverera den tjänsten, och, i tillåtna fall, hålla dig uppdaterad om andra evenemang som kanske kan vara av intresse för dig; och
2. surfa på våra webbplatser, så använder vi cookies för att skräddarsy din upplevelse och förhoppningsvis ge dig en sömlös upplevelse.   

Dina val och rättigheter under varje scenario förklaras mer detaljerat nedan.

Sammanfattning

Klicka på varje rubrik för mer information eller scrolla ner för att läsa hela integritetspolicyn.

Vilken information vi har & var vi får den

Vi samlar in och lagrar olika typer av information om dig när du skapar ett konto, köper biljetter, kontaktar oss och använder våra webbplatser, appar och sociala medier.

Hur vi använder din information & varför 

Vi samlar in och använder din information av många anledningar, exempelvis för att hjälpa dig att se de shower du älskar, dela nyheter, för marknadsföring och enligt andra laga krav. 

Vem vi delar din information med & varför

Vi delar din information med Säljarna såväl som andra tredje parter som är associerade med den erbjudna tjänsten. 

Dina val & rättigheter 

Bland andra rättigheter kan du välja om du vill få marknadsföring från oss eller ej. Du har också rätt att få tillgång till den information vi har om dig. 

Vi tar hand om din information

Vi vidtar alltid åtgärder för att se till att din information är skyddad och för att ta bort den på ett säkert sätt när vi inte längre behöver den. 

Kontakta oss

Om du har några frågor eller återkoppling om detta meddelande, eller om hur vi hanterar din information, kontakta oss. 

Vilken information vi har & var vi får den

• Skapa ett konto & köpa biljetter.  När du skapar ett konto, köper en biljett, registrerar dig för en förhandsförsäljning eller låter en biljett överföras till dig från en vän så samlar vi in din information. Beroende på vilken tjänst vi tillhandahåller så kan den innehålla din kontakt- och faktureringsinformation.
• ‍Att använda våra webbplatser och appar. När du använder våra webbplatser eller appar så samlar vi in information såsom den webbläsare och enhet du använder, din IP-adress, din plats, webbplatsen du kom in ifrån, vad du använde eller inte använde vår webbplats/app för, eller webbplatsen du besöker när du lämnar oss. För mer information om hur vi samlar in denna information, se vår cookiepolicy.
• ‍Fanupplevelse & kundsupport. När du kontaktar våra kundtjänstteam med en fråga eller ger oss feedback så registrerar vi den interaktionen för bevisändamål och för att hjälpa dig med din fråga.  
• ‍Användning av sociala medier. När du använder en social mediefunktion på vår hemsida eller våra appar och du publicerar något på sociala medieplattformar så kommer den sociala medietjänsten att ge oss en del information om dig.
• ‍Tillgänglighet. Om du har tillgänglighetskrav så vill vi se till att du har den bästa möjliga upplevelsen när du deltar i evenemang.  För att göra detta måste vi samla in information om dina krav (vilket kan innebära att du tillhandahåller information om din mentala eller fysiska hälsa).
• ‍Bearbetande av barns data. I de få fall där vi samlar in personlig information från barn så söker vi alltid föräldrarnas samtycke och kommer bara att samla in sådan information för de ändamål som anges när vi samlar in den.   
• ‍Geodemografiska dataleverantörer. Vi använder leverantörer som samlar in geodemografisk data som hjälper oss att bättre anpassa våra tjänster till dig. Om du föredrar att vi inte gör det, se avsnittet "Dina rättigheter & val" nedan.
• ‍Bilder och CCTV med fans. När vi deltar i ett evenemang på en arena eller festival så samlar vi in din bild och likhet, oavsett om det sker via CCTV-kameror eller videografer eller fotografer på plats vid festivalarenor. Dessa samlas in främst att främja säkerhet och trygghet för våra fans; emellertid använder vi ibland dessa bilder i vår marknadsföring eller sociala medier. Om du vill invända mot att bilderna används för marknadsföring, se avsnittet "Dina rättigheter & val" nedan. 

Hur vi använder din information & varför

Detta avsnitt förklarar hur vi använder din information och den rättsliga grund på vilken vi använder den.

‍1. För genomförandet av vårt kontrakt med dig 

• När du gör inköp. Vi använder din information när du ingår ett kontrakt med oss (till exempel för att köpa varor eller en biljett) så att vi kan: 
  
  • behandla din beställning
  • skicka e-post från kundtjänsten inklusive bokningsbekräftelser och påminnelser om evenemang
  • ta in betalning, och 
  • ge dig kundsupport.
• ‍Säljare. För att dela med Säljare som organiserar evenemanget så att de kan arrangera evenemanget, tilldela säten eller meddela dig om det har skett någon förändring av evenemanget eller ge dig viktig information om evenemanget.

2. För våra legitima affärsintressen  

• Marknadsundersökning. För att genomföra marknadsundersökningar och analyser som hjälper oss att förbättra och anpassa våra produkter och tjänster. 
• ‍Återkoppling från fans. För att kontakta dig med nöjdhetsundersökningar eller för att delta i användarundersökningar (såsom fokusgrupper). Vi tillhandahåller ett avbeställningsalternativ för denna typ av kontakt om du inte längre vill ta emot dem.
• ‍Personalisering. För att skapa en profil om dig som hjälper oss att personalisera våra tjänster till dig. Om du till exempel köper biljetter till popevenemang och har godkänt vår marknadsföring så kommer vi att informera dig om andra popevenemang som vi tror att du kan vara intresserad av.

3. För våra övergripande legitima affärsintressen

• För att förhindra eller upptäcka olagligt beteende, för att skydda eller genomdriva våra lagliga rättigheter eller som annars är tillåtet under tillämplig lag.  Till exempel för att se till att biljetter kommer fram till riktiga fans. Därför kan vi använda din information för att förhindra otillåten återförsäljning av biljetter, missbruk av vår immateriella egendom (t.ex. våra eller våra Evenemangspartners varumärken), bedrägerier eller andra brott.
• ‍Evenemangssäkerhet. För att skydda våra fans och säkerställa säkerheten för våra och våra evenemangspartners verksamhet.

4. Där du har gett ditt samtycke

• Marknadsföring. För att kontakta dig med information eller erbjudanden angående kommande evenemang, produkter eller tjänster – detta kan ske via e–post, via push- och webbaviseringar, via SMS eller sociala medieplattformar.  Du kan ändra dina marknadsföringspreferenser när som helst, se avsnittet "Dina val och rättigheter" nedan.
• ‍Platsbaserade tjänster. Till exempel begär våra appar tillstånd för platsdata för funktioner som att bläddra i evenemang nära din plats och att ta emot push-aviseringar om dem eller se dig själv på en karta vid ett evenemang.
• Annonsering & cookies. För att leverera skräddarsydd reklam och marknadsföringskommunikation på våra webbplatser och appar (se vår cookiepolicy för mer information).
• Tillgänglighet. För att bearbeta dina hälsodata i syfte att uppfylla dina tillgänglighetskrav, där detta uttryckligen krävs och uttryckligt samtycke ges.  ‍
• ‍Affärspartners. Vi arbetar ibland med affärspartners med vilka vi delar data. Dessa är tredje-parts datakontrollanter som vi arbetar med för att tillhandahålla ytterligare mervärdestjänster såsom våra resepaket, sponsorer eller exklusiva förhandsförsäljningar. Under vissa omständigheter, där delning inte är nödvändigt för att vi ska kunna fullfölja det kontrakt du har begärt, så kommer vi att begära ditt samtycke före delningen och ge information om vad som kommer att delas med vem.

Vem vi delar dina data med & varför

• Live Nation Entertainment. Inom Live Nation Entertainment Group och den tillhörande företagsgruppen som tillhandahåller tjänster för oss såsom marknadsföring, profilering, rapportering och teknisk support och produktsupport.
• ‍Databehandlare. Våra tredje parts tjänsteleverantörer (ibland kända som databehandlare) såsom molndataoperatörer som tillhandahåller IT-infrastrukturen som våra produkter och system bygger på.
• ‍Säljare. Säljare är de enheter som använder Universe:s öppna biljettplattform för att visa evenemang för försäljning. Vi delar din information med Säljare så att de kan hålla evenemanget och av andra skäl som beskrivs i deras integritetspolicyer. Vi kommer att namnge Säljaren när du köper en biljett så att du vet vem som kommer att få dina uppgifter, och du kommer att ges möjlighet att prenumerera för att få marknadsföring från dem. ‍
• ‍Tredjepartsprodukter. Om du har köpt några varor och tjänster som uppfylls av tredje parter (t.ex. biljettförsäkring eller varor) så delar vi data med dem så att de kan behandla och fullfölja dina beställningar.
• ‍Affärspartners. Dessa är tredje parter som vi arbetar med för att tillhandahålla ytterligare mervärdestjänster. Eftersom de kommersiella partners som vi arbetar med varierar mellan olika tjänster så använder vi just-in-time information för att meddela dig när data kommer att delas med dem och att dessa kommer att behandlas i enlighet med deras integritetsmeddelande.
• ‍Upplysningar enligt lag. Statliga organ eller andra auktoriserade organ i tillåtna fall eller där det krävs enligt lag.
• ‍Efterträdare. Alla efterträdare till hela eller delar av vår verksamhet.

Dina val & rättigheter

Dina val

Om du har gett oss ditt samtycke så kan du dra tillbaka det genom att göra följande:

• För att sluta att få vår marknadsföring kan du ändra dina preferenser i ditt konto, följa instruktionerna för avbeställning i någon av de e-postmeddelanden vi skickar till dig, eller kontakta oss så gör vi det åt dig.
• För att välja bort användning av cookies och spårningsverktyg, se vår cookiepolicy.
• För att välja bort platsspårning och push-aviseringar kan du ändra inställningarna på din enhet eller stänga av dina platsdata. För att stoppa push-meddelanden på webben måste du använda webbläsarens inställningar. 

Om vi har åberopat ett legitimt intresse så kan du invända mot det genom att göra följande:

• För att invända mot personalisering kan du ändra preferenserna i ditt konto. Om det här alternativet inte är tillgängligt så kan du kontakta oss och då gör vi det åt dig.
• För att invända mot att bli kontaktad som en del av återkoppling från fans så kan du avsluta prenumerationen genom meddelandena till dig, eller så kan du kontakta oss så gör vi det åt dig.

Dina rättigheter

Du har också rättigheter över hur din personliga information används, inklusive:  

• Rätten att begära att din information raderas eller begränsas för vidare användning.
• Rätten att begära en kopia av den information vi har om dig.
• Rätten att korrigera, ändra eller uppdatera information som du har gett oss (om du har ett konto hos oss så kan du också göra detta genom att logga in och uppdatera din information).
• Rätten att bestrida något automatiskt beslut som vi fattar om dig. Ett automatiskt beslut är ett beslut som fattas utan mänskligt ingripande och som har rättsliga konsekvenser (t.ex. kreditkontroll). Vi utför vanligtvis inte automatiserade beslut, men om vi gör det så kommer vi att klargöra där dessa beslut fattas.

För att utöva någon av de ovanstående rättigheterna, vänligen kontakta oss med e-postadressen som är kopplad till ditt konto och den rätt som du vill utöva. Observera att även om vi noggrant kommer att bedöma varje begäran vi får så kan dina rättigheter och tidsperioden för att behandla en rättighet variera beroende på din bostadsort och vi kommer inte alltid att behöva efterleva din begäran. När detta händer så kommer vi att förklara varför.

Vi tar hand om din information

Vi har säkerhetsåtgärder på plats för att skydda din information. De säkerhetsåtgärder vi använder beror på vilken typ av information som samlas in. 

Vi behåller bara din information så länge som krävs för att ge dig de tjänster du begär, för de ändamål som beskrivs i denna policy och för alla juridiska ändamål för vilka vi är skyldiga att behålla informationen. Vi kommer att radera din information på ett säkert sätt när den inte längre krävs för dessa ändamål, enligt våra företagspolicyer.  

Som en del av en global koncern så förlitar vi oss på delade tjänster, och några av dem är belägna utanför Europa.  Samtidigt kan din information komma att överföras internationellt för att ge dig en sömlös upplevelse när artister i världsklass åker på turné.  

När du överför information på detta sätt så finns det strikta regler på plats för att säkerställa att dina uppgifter fortfarande skyddas till en hög standard. Där vi gör detta så kommer vi att se till att lämpliga skyddsåtgärder införs.  Om din information överförs utanför det Europeiska Ekonomiska Samarbetsområdet så kommer vi att använda någon av de mekanismer som anges nedan.

• Standardavtalsklausuler som har godkänts av EU-kommissionen
• Bindande företagsregler
• Företagets bindande behandlingsregler

Kontakta oss

Om du har några frågor om ovanstående, eller om vår inställning till integritet, så är vårt särskilda Integritetskontor, inklusive vårt Dataskyddsombud, här för att hjälpa dig: privacy@universe.com  

Det finns också din lokala dataskyddsregulator, som du hittar här, även om vi uppmanar dig att försöka låta oss hjälpa dig först.

Integritet. Dina uppgifter. Ditt förtroende.

Vårt åtagande gentemot dig

Du är kärnan i allt vi gör. Vårt mål är att behålla ditt förtroende genom att hantera din personliga information med respekt och ge dig kontroll.

Det är viktigt att du vet vilken personlig information vi samlar in om dig och hur vi använder den. Om du är en kund i Europeiska unionen så är den personuppgiftsansvarige (som här kallas "vi" eller "Universe") den Ticketmaster-enhet som är baserad i den marknad där evenemanget äger rum:

Vi har gjort vad vi kan för att hålla våra förklaringar korta och lätta att förstå.  Men om du vill ha mer information eller har några frågor, vänligen kontakta vårt Dataskyddsombud med hjälp av informationen i avsnittet "Kontakt" nedan. 

Om vi någonsin gör några större ändringar i vår integritetpraxis så kommer vi att meddela dig. I nödvändiga fall så kommer vi också att be om ditt tillstånd.

Vårt integritetslöfte

Som en öppen biljettplattform visar Universe annonslistor och säljer biljetter på uppdrag av företag eller privatpersoner. Vi hänvisar till dessa individer eller företag som arrangerar evenemang på Universe-plattformen som "Säljare". Evenemang skapas och administreras av Säljare och Universe är värd för dessa evenemang på vår plattform. För att kunna köpa en biljett till en Säljares evenemang kan du komma att behöva skapa ett Universe-konto. Om du har några frågor om ett evenemang eller en Säljares användning av dina uppgifter, vänligen kontakta Säljaren direkt.

Integritetsmeddelande

Vårt integritetsmeddelande har utformats med tanke på dig.  Hur meddelandet gäller för dig beror på hur du samverkar med oss.  Till exempel, om du:

1. köpa en biljett från oss, då kommer vi att använda informationen du tillhandahåller oss för att uppfylla både våra och Säljarens skyldigheter gentemot dig för att leverera den tjänsten, och, i tillåtna fall, hålla dig uppdaterad om andra evenemang som kanske kan vara av intresse för dig; och
2. surfa på våra webbplatser, så använder vi cookies för att skräddarsy din upplevelse och förhoppningsvis ge dig en sömlös upplevelse.   

Dina val och rättigheter under varje scenario förklaras mer detaljerat nedan.

Sammanfattning

Klicka på varje rubrik för mer information eller scrolla ner för att läsa hela integritetspolicyn.

Vilken information vi har & var vi får den

Vi samlar in och lagrar olika typer av information om dig när du skapar ett konto, köper biljetter, kontaktar oss och använder våra webbplatser, appar och sociala medier.

Hur vi använder din information & varför 

Vi samlar in och använder din information av många anledningar, exempelvis för att hjälpa dig att se de shower du älskar, dela nyheter, för marknadsföring och enligt andra laga krav. 

Vem vi delar din information med & varför

Vi delar din information med Säljarna såväl som andra tredje parter som är associerade med den erbjudna tjänsten. 

Dina val & rättigheter 

Bland andra rättigheter kan du välja om du vill få marknadsföring från oss eller ej. Du har också rätt att få tillgång till den information vi har om dig. 

Vi tar hand om din information

Vi vidtar alltid åtgärder för att se till att din information är skyddad och för att ta bort den på ett säkert sätt när vi inte längre behöver den. 

Kontakta oss

Om du har några frågor eller återkoppling om detta meddelande, eller om hur vi hanterar din information, kontakta oss. 

Vilken information vi har & var vi får den

• Skapa ett konto & köpa biljetter.  När du skapar ett konto, köper en biljett, registrerar dig för en förhandsförsäljning eller låter en biljett överföras till dig från en vän så samlar vi in din information. Beroende på vilken tjänst vi tillhandahåller så kan den innehålla din kontakt- och faktureringsinformation.
• ‍Att använda våra webbplatser och appar. När du använder våra webbplatser eller appar så samlar vi in information såsom den webbläsare och enhet du använder, din IP-adress, din plats, webbplatsen du kom in ifrån, vad du använde eller inte använde vår webbplats/app för, eller webbplatsen du besöker när du lämnar oss. För mer information om hur vi samlar in denna information, se vår cookiepolicy.
• ‍Fanupplevelse & kundsupport. När du kontaktar våra kundtjänstteam med en fråga eller ger oss feedback så registrerar vi den interaktionen för bevisändamål och för att hjälpa dig med din fråga.  
• ‍Användning av sociala medier. När du använder en social mediefunktion på vår hemsida eller våra appar och du publicerar något på sociala medieplattformar så kommer den sociala medietjänsten att ge oss en del information om dig.
• ‍Tillgänglighet. Om du har tillgänglighetskrav så vill vi se till att du har den bästa möjliga upplevelsen när du deltar i evenemang.  För att göra detta måste vi samla in information om dina krav (vilket kan innebära att du tillhandahåller information om din mentala eller fysiska hälsa).
• ‍Bearbetande av barns data. I de få fall där vi samlar in personlig information från barn så söker vi alltid föräldrarnas samtycke och kommer bara att samla in sådan information för de ändamål som anges när vi samlar in den.   
• ‍Geodemografiska dataleverantörer. Vi använder leverantörer som samlar in geodemografisk data som hjälper oss att bättre anpassa våra tjänster till dig. Om du föredrar att vi inte gör det, se avsnittet "Dina rättigheter & val" nedan.
• ‍Bilder och CCTV med fans. När vi deltar i ett evenemang på en arena eller festival så samlar vi in din bild och likhet, oavsett om det sker via CCTV-kameror eller videografer eller fotografer på plats vid festivalarenor. Dessa samlas in främst att främja säkerhet och trygghet för våra fans; emellertid använder vi ibland dessa bilder i vår marknadsföring eller sociala medier. Om du vill invända mot att bilderna används för marknadsföring, se avsnittet "Dina rättigheter & val" nedan. 

Hur vi använder din information & varför

Detta avsnitt förklarar hur vi använder din information och den rättsliga grund på vilken vi använder den.

‍1. För genomförandet av vårt kontrakt med dig 

• När du gör inköp. Vi använder din information när du ingår ett kontrakt med oss (till exempel för att köpa varor eller en biljett) så att vi kan: 
  
  • behandla din beställning
  • skicka e-post från kundtjänsten inklusive bokningsbekräftelser och påminnelser om evenemang
  • ta in betalning, och 
  • ge dig kundsupport.
• ‍Säljare. För att dela med Säljare som organiserar evenemanget så att de kan arrangera evenemanget, tilldela säten eller meddela dig om det har skett någon förändring av evenemanget eller ge dig viktig information om evenemanget.

2. För våra legitima affärsintressen  

• Marknadsundersökning. För att genomföra marknadsundersökningar och analyser som hjälper oss att förbättra och anpassa våra produkter och tjänster. 
• ‍Återkoppling från fans. För att kontakta dig med nöjdhetsundersökningar eller för att delta i användarundersökningar (såsom fokusgrupper). Vi tillhandahåller ett avbeställningsalternativ för denna typ av kontakt om du inte längre vill ta emot dem.
• ‍Personalisering. För att skapa en profil om dig som hjälper oss att personalisera våra tjänster till dig. Om du till exempel köper biljetter till popevenemang och har godkänt vår marknadsföring så kommer vi att informera dig om andra popevenemang som vi tror att du kan vara intresserad av.

3. För våra övergripande legitima affärsintressen

• För att förhindra eller upptäcka olagligt beteende, för att skydda eller genomdriva våra lagliga rättigheter eller som annars är tillåtet under tillämplig lag.  Till exempel för att se till att biljetter kommer fram till riktiga fans. Därför kan vi använda din information för att förhindra otillåten återförsäljning av biljetter, missbruk av vår immateriella egendom (t.ex. våra eller våra Evenemangspartners varumärken), bedrägerier eller andra brott.
• ‍Evenemangssäkerhet. För att skydda våra fans och säkerställa säkerheten för våra och våra evenemangspartners verksamhet.

4. Där du har gett ditt samtycke

• Marknadsföring. För att kontakta dig med information eller erbjudanden angående kommande evenemang, produkter eller tjänster – detta kan ske via e–post, via push- och webbaviseringar, via SMS eller sociala medieplattformar.  Du kan ändra dina marknadsföringspreferenser när som helst, se avsnittet "Dina val och rättigheter" nedan.
• ‍Platsbaserade tjänster. Till exempel begär våra appar tillstånd för platsdata för funktioner som att bläddra i evenemang nära din plats och att ta emot push-aviseringar om dem eller se dig själv på en karta vid ett evenemang.
• Annonsering & cookies. För att leverera skräddarsydd reklam och marknadsföringskommunikation på våra webbplatser och appar (se vår cookiepolicy för mer information).
• Tillgänglighet. För att bearbeta dina hälsodata i syfte att uppfylla dina tillgänglighetskrav, där detta uttryckligen krävs och uttryckligt samtycke ges.  ‍
• ‍Affärspartners. Vi arbetar ibland med affärspartners med vilka vi delar data. Dessa är tredje-parts datakontrollanter som vi arbetar med för att tillhandahålla ytterligare mervärdestjänster såsom våra resepaket, sponsorer eller exklusiva förhandsförsäljningar. Under vissa omständigheter, där delning inte är nödvändigt för att vi ska kunna fullfölja det kontrakt du har begärt, så kommer vi att begära ditt samtycke före delningen och ge information om vad som kommer att delas med vem.

Vem vi delar dina data med & varför

• Live Nation Entertainment. Inom Live Nation Entertainment Group och den tillhörande företagsgruppen som tillhandahåller tjänster för oss såsom marknadsföring, profilering, rapportering och teknisk support och produktsupport.
• ‍Databehandlare. Våra tredje parts tjänsteleverantörer (ibland kända som databehandlare) såsom molndataoperatörer som tillhandahåller IT-infrastrukturen som våra produkter och system bygger på.
• ‍Säljare. Säljare är de enheter som använder Universe:s öppna biljettplattform för att visa evenemang för försäljning. Vi delar din information med Säljare så att de kan hålla evenemanget och av andra skäl som beskrivs i deras integritetspolicyer. Vi kommer att namnge Säljaren när du köper en biljett så att du vet vem som kommer att få dina uppgifter, och du kommer att ges möjlighet att prenumerera för att få marknadsföring från dem. ‍
• ‍Tredjepartsprodukter. Om du har köpt några varor och tjänster som uppfylls av tredje parter (t.ex. biljettförsäkring eller varor) så delar vi data med dem så att de kan behandla och fullfölja dina beställningar.
• ‍Affärspartners. Dessa är tredje parter som vi arbetar med för att tillhandahålla ytterligare mervärdestjänster. Eftersom de kommersiella partners som vi arbetar med varierar mellan olika tjänster så använder vi just-in-time information för att meddela dig när data kommer att delas med dem och att dessa kommer att behandlas i enlighet med deras integritetsmeddelande.
• ‍Upplysningar enligt lag. Statliga organ eller andra auktoriserade organ i tillåtna fall eller där det krävs enligt lag.
• ‍Efterträdare. Alla efterträdare till hela eller delar av vår verksamhet.

Dina val & rättigheter

Dina val

Om du har gett oss ditt samtycke så kan du dra tillbaka det genom att göra följande:

• För att sluta att få vår marknadsföring kan du ändra dina preferenser i ditt konto, följa instruktionerna för avbeställning i någon av de e-postmeddelanden vi skickar till dig, eller kontakta oss så gör vi det åt dig.
• För att välja bort användning av cookies och spårningsverktyg, se vår cookiepolicy.
• För att välja bort platsspårning och push-aviseringar kan du ändra inställningarna på din enhet eller stänga av dina platsdata. För att stoppa push-meddelanden på webben måste du använda webbläsarens inställningar. 

Om vi har åberopat ett legitimt intresse så kan du invända mot det genom att göra följande:

• För att invända mot personalisering kan du ändra preferenserna i ditt konto. Om det här alternativet inte är tillgängligt så kan du kontakta oss och då gör vi det åt dig.
• För att invända mot att bli kontaktad som en del av återkoppling från fans så kan du avsluta prenumerationen genom meddelandena till dig, eller så kan du kontakta oss så gör vi det åt dig.

Dina rättigheter

Du har också rättigheter över hur din personliga information används, inklusive:  

• Rätten att begära att din information raderas eller begränsas för vidare användning.
• Rätten att begära en kopia av den information vi har om dig.
• Rätten att korrigera, ändra eller uppdatera information som du har gett oss (om du har ett konto hos oss så kan du också göra detta genom att logga in och uppdatera din information).
• Rätten att bestrida något automatiskt beslut som vi fattar om dig. Ett automatiskt beslut är ett beslut som fattas utan mänskligt ingripande och som har rättsliga konsekvenser (t.ex. kreditkontroll). Vi utför vanligtvis inte automatiserade beslut, men om vi gör det så kommer vi att klargöra där dessa beslut fattas.

För att utöva någon av de ovanstående rättigheterna, vänligen kontakta oss med e-postadressen som är kopplad till ditt konto och den rätt som du vill utöva. Observera att även om vi noggrant kommer att bedöma varje begäran vi får så kan dina rättigheter och tidsperioden för att behandla en rättighet variera beroende på din bostadsort och vi kommer inte alltid att behöva efterleva din begäran. När detta händer så kommer vi att förklara varför.

Vi tar hand om din information

Vi har säkerhetsåtgärder på plats för att skydda din information. De säkerhetsåtgärder vi använder beror på vilken typ av information som samlas in. 

Vi behåller bara din information så länge som krävs för att ge dig de tjänster du begär, för de ändamål som beskrivs i denna policy och för alla juridiska ändamål för vilka vi är skyldiga att behålla informationen. Vi kommer att radera din information på ett säkert sätt när den inte längre krävs för dessa ändamål, enligt våra företagspolicyer.  

Som en del av en global koncern så förlitar vi oss på delade tjänster, och några av dem är belägna utanför Europa.  Samtidigt kan din information komma att överföras internationellt för att ge dig en sömlös upplevelse när artister i världsklass åker på turné.  

När du överför information på detta sätt så finns det strikta regler på plats för att säkerställa att dina uppgifter fortfarande skyddas till en hög standard. Där vi gör detta så kommer vi att se till att lämpliga skyddsåtgärder införs.  Om din information överförs utanför det Europeiska Ekonomiska Samarbetsområdet så kommer vi att använda någon av de mekanismer som anges nedan.

• Standardavtalsklausuler som har godkänts av EU-kommissionen
• Bindande företagsregler
• Företagets bindande behandlingsregler

Kontakta oss

Om du har några frågor om ovanstående, eller om vår inställning till integritet, så är vårt särskilda Integritetskontor, inklusive vårt Dataskyddsombud, här för att hjälpa dig: privacy@universe.com  

Det finns också din lokala dataskyddsregulator, som du hittar här, även om vi uppmanar dig att försöka låta oss hjälpa dig först.

Integritet. Dina uppgifter. Ditt förtroende.

Vårt åtagande gentemot dig

Du är kärnan i allt vi gör. Vårt mål är att behålla ditt förtroende genom att hantera din personliga information med respekt och ge dig kontroll.

Det är viktigt att du vet vilken personlig information vi samlar in om dig och hur vi använder den. Om du är en kund i Europeiska unionen så är den personuppgiftsansvarige (som här kallas "vi" eller "Universe") den Ticketmaster-enhet som är baserad i den marknad där evenemanget äger rum:

Vi har gjort vad vi kan för att hålla våra förklaringar korta och lätta att förstå.  Men om du vill ha mer information eller har några frågor, vänligen kontakta vårt Dataskyddsombud med hjälp av informationen i avsnittet "Kontakt" nedan. 

Om vi någonsin gör några större ändringar i vår integritetpraxis så kommer vi att meddela dig. I nödvändiga fall så kommer vi också att be om ditt tillstånd.

Vårt integritetslöfte

Som en öppen biljettplattform visar Universe annonslistor och säljer biljetter på uppdrag av företag eller privatpersoner. Vi hänvisar till dessa individer eller företag som arrangerar evenemang på Universe-plattformen som "Säljare". Evenemang skapas och administreras av Säljare och Universe är värd för dessa evenemang på vår plattform. För att kunna köpa en biljett till en Säljares evenemang kan du komma att behöva skapa ett Universe-konto. Om du har några frågor om ett evenemang eller en Säljares användning av dina uppgifter, vänligen kontakta Säljaren direkt.

Integritetsmeddelande

Vårt integritetsmeddelande har utformats med tanke på dig.  Hur meddelandet gäller för dig beror på hur du samverkar med oss.  Till exempel, om du:

1. köpa en biljett från oss, då kommer vi att använda informationen du tillhandahåller oss för att uppfylla både våra och Säljarens skyldigheter gentemot dig för att leverera den tjänsten, och, i tillåtna fall, hålla dig uppdaterad om andra evenemang som kanske kan vara av intresse för dig; och
2. surfa på våra webbplatser, så använder vi cookies för att skräddarsy din upplevelse och förhoppningsvis ge dig en sömlös upplevelse.   

Dina val och rättigheter under varje scenario förklaras mer detaljerat nedan.

Sammanfattning

Klicka på varje rubrik för mer information eller scrolla ner för att läsa hela integritetspolicyn.

Vilken information vi har & var vi får den

Vi samlar in och lagrar olika typer av information om dig när du skapar ett konto, köper biljetter, kontaktar oss och använder våra webbplatser, appar och sociala medier.

Hur vi använder din information & varför 

Vi samlar in och använder din information av många anledningar, exempelvis för att hjälpa dig att se de shower du älskar, dela nyheter, för marknadsföring och enligt andra laga krav. 

Vem vi delar din information med & varför

Vi delar din information med Säljarna såväl som andra tredje parter som är associerade med den erbjudna tjänsten. 

Dina val & rättigheter 

Bland andra rättigheter kan du välja om du vill få marknadsföring från oss eller ej. Du har också rätt att få tillgång till den information vi har om dig. 

Vi tar hand om din information

Vi vidtar alltid åtgärder för att se till att din information är skyddad och för att ta bort den på ett säkert sätt när vi inte längre behöver den. 

Kontakta oss

Om du har några frågor eller återkoppling om detta meddelande, eller om hur vi hanterar din information, kontakta oss. 

Vilken information vi har & var vi får den

• Skapa ett konto & köpa biljetter.  När du skapar ett konto, köper en biljett, registrerar dig för en förhandsförsäljning eller låter en biljett överföras till dig från en vän så samlar vi in din information. Beroende på vilken tjänst vi tillhandahåller så kan den innehålla din kontakt- och faktureringsinformation.
• ‍Att använda våra webbplatser och appar. När du använder våra webbplatser eller appar så samlar vi in information såsom den webbläsare och enhet du använder, din IP-adress, din plats, webbplatsen du kom in ifrån, vad du använde eller inte använde vår webbplats/app för, eller webbplatsen du besöker när du lämnar oss. För mer information om hur vi samlar in denna information, se vår cookiepolicy.
• ‍Fanupplevelse & kundsupport. När du kontaktar våra kundtjänstteam med en fråga eller ger oss feedback så registrerar vi den interaktionen för bevisändamål och för att hjälpa dig med din fråga.  
• ‍Användning av sociala medier. När du använder en social mediefunktion på vår hemsida eller våra appar och du publicerar något på sociala medieplattformar så kommer den sociala medietjänsten att ge oss en del information om dig.
• ‍Tillgänglighet. Om du har tillgänglighetskrav så vill vi se till att du har den bästa möjliga upplevelsen när du deltar i evenemang.  För att göra detta måste vi samla in information om dina krav (vilket kan innebära att du tillhandahåller information om din mentala eller fysiska hälsa).
• ‍Bearbetande av barns data. I de få fall där vi samlar in personlig information från barn så söker vi alltid föräldrarnas samtycke och kommer bara att samla in sådan information för de ändamål som anges när vi samlar in den.   
• ‍Geodemografiska dataleverantörer. Vi använder leverantörer som samlar in geodemografisk data som hjälper oss att bättre anpassa våra tjänster till dig. Om du föredrar att vi inte gör det, se avsnittet "Dina rättigheter & val" nedan.
• ‍Bilder och CCTV med fans. När vi deltar i ett evenemang på en arena eller festival så samlar vi in din bild och likhet, oavsett om det sker via CCTV-kameror eller videografer eller fotografer på plats vid festivalarenor. Dessa samlas in främst att främja säkerhet och trygghet för våra fans; emellertid använder vi ibland dessa bilder i vår marknadsföring eller sociala medier. Om du vill invända mot att bilderna används för marknadsföring, se avsnittet "Dina rättigheter & val" nedan. 

Hur vi använder din information & varför

Detta avsnitt förklarar hur vi använder din information och den rättsliga grund på vilken vi använder den.

‍1. För genomförandet av vårt kontrakt med dig 

• När du gör inköp. Vi använder din information när du ingår ett kontrakt med oss (till exempel för att köpa varor eller en biljett) så att vi kan: 
  
  • behandla din beställning
  • skicka e-post från kundtjänsten inklusive bokningsbekräftelser och påminnelser om evenemang
  • ta in betalning, och 
  • ge dig kundsupport.
• ‍Säljare. För att dela med Säljare som organiserar evenemanget så att de kan arrangera evenemanget, tilldela säten eller meddela dig om det har skett någon förändring av evenemanget eller ge dig viktig information om evenemanget.

2. För våra legitima affärsintressen  

• Marknadsundersökning. För att genomföra marknadsundersökningar och analyser som hjälper oss att förbättra och anpassa våra produkter och tjänster. 
• ‍Återkoppling från fans. För att kontakta dig med nöjdhetsundersökningar eller för att delta i användarundersökningar (såsom fokusgrupper). Vi tillhandahåller ett avbeställningsalternativ för denna typ av kontakt om du inte längre vill ta emot dem.
• ‍Personalisering. För att skapa en profil om dig som hjälper oss att personalisera våra tjänster till dig. Om du till exempel köper biljetter till popevenemang och har godkänt vår marknadsföring så kommer vi att informera dig om andra popevenemang som vi tror att du kan vara intresserad av.

3. För våra övergripande legitima affärsintressen

• För att förhindra eller upptäcka olagligt beteende, för att skydda eller genomdriva våra lagliga rättigheter eller som annars är tillåtet under tillämplig lag.  Till exempel för att se till att biljetter kommer fram till riktiga fans. Därför kan vi använda din information för att förhindra otillåten återförsäljning av biljetter, missbruk av vår immateriella egendom (t.ex. våra eller våra Evenemangspartners varumärken), bedrägerier eller andra brott.
• ‍Evenemangssäkerhet. För att skydda våra fans och säkerställa säkerheten för våra och våra evenemangspartners verksamhet.

4. Där du har gett ditt samtycke

• Marknadsföring. För att kontakta dig med information eller erbjudanden angående kommande evenemang, produkter eller tjänster – detta kan ske via e–post, via push- och webbaviseringar, via SMS eller sociala medieplattformar.  Du kan ändra dina marknadsföringspreferenser när som helst, se avsnittet "Dina val och rättigheter" nedan.
• ‍Platsbaserade tjänster. Till exempel begär våra appar tillstånd för platsdata för funktioner som att bläddra i evenemang nära din plats och att ta emot push-aviseringar om dem eller se dig själv på en karta vid ett evenemang.
• Annonsering & cookies. För att leverera skräddarsydd reklam och marknadsföringskommunikation på våra webbplatser och appar (se vår cookiepolicy för mer information).
• Tillgänglighet. För att bearbeta dina hälsodata i syfte att uppfylla dina tillgänglighetskrav, där detta uttryckligen krävs och uttryckligt samtycke ges.  ‍
• ‍Affärspartners. Vi arbetar ibland med affärspartners med vilka vi delar data. Dessa är tredje-parts datakontrollanter som vi arbetar med för att tillhandahålla ytterligare mervärdestjänster såsom våra resepaket, sponsorer eller exklusiva förhandsförsäljningar. Under vissa omständigheter, där delning inte är nödvändigt för att vi ska kunna fullfölja det kontrakt du har begärt, så kommer vi att begära ditt samtycke före delningen och ge information om vad som kommer att delas med vem.

Vem vi delar dina data med & varför

• Live Nation Entertainment. Inom Live Nation Entertainment Group och den tillhörande företagsgruppen som tillhandahåller tjänster för oss såsom marknadsföring, profilering, rapportering och teknisk support och produktsupport.
• ‍Databehandlare. Våra tredje parts tjänsteleverantörer (ibland kända som databehandlare) såsom molndataoperatörer som tillhandahåller IT-infrastrukturen som våra produkter och system bygger på.
• ‍Säljare. Säljare är de enheter som använder Universe:s öppna biljettplattform för att visa evenemang för försäljning. Vi delar din information med Säljare så att de kan hålla evenemanget och av andra skäl som beskrivs i deras integritetspolicyer. Vi kommer att namnge Säljaren när du köper en biljett så att du vet vem som kommer att få dina uppgifter, och du kommer att ges möjlighet att prenumerera för att få marknadsföring från dem. ‍
• ‍Tredjepartsprodukter. Om du har köpt några varor och tjänster som uppfylls av tredje parter (t.ex. biljettförsäkring eller varor) så delar vi data med dem så att de kan behandla och fullfölja dina beställningar.
• ‍Affärspartners. Dessa är tredje parter som vi arbetar med för att tillhandahålla ytterligare mervärdestjänster. Eftersom de kommersiella partners som vi arbetar med varierar mellan olika tjänster så använder vi just-in-time information för att meddela dig när data kommer att delas med dem och att dessa kommer att behandlas i enlighet med deras integritetsmeddelande.
• ‍Upplysningar enligt lag. Statliga organ eller andra auktoriserade organ i tillåtna fall eller där det krävs enligt lag.
• ‍Efterträdare. Alla efterträdare till hela eller delar av vår verksamhet.

Dina val & rättigheter

Dina val

Om du har gett oss ditt samtycke så kan du dra tillbaka det genom att göra följande:

• För att sluta att få vår marknadsföring kan du ändra dina preferenser i ditt konto, följa instruktionerna för avbeställning i någon av de e-postmeddelanden vi skickar till dig, eller kontakta oss så gör vi det åt dig.
• För att välja bort användning av cookies och spårningsverktyg, se vår cookiepolicy.
• För att välja bort platsspårning och push-aviseringar kan du ändra inställningarna på din enhet eller stänga av dina platsdata. För att stoppa push-meddelanden på webben måste du använda webbläsarens inställningar. 

Om vi har åberopat ett legitimt intresse så kan du invända mot det genom att göra följande:

• För att invända mot personalisering kan du ändra preferenserna i ditt konto. Om det här alternativet inte är tillgängligt så kan du kontakta oss och då gör vi det åt dig.
• För att invända mot att bli kontaktad som en del av återkoppling från fans så kan du avsluta prenumerationen genom meddelandena till dig, eller så kan du kontakta oss så gör vi det åt dig.

Dina rättigheter

Du har också rättigheter över hur din personliga information används, inklusive:  

• Rätten att begära att din information raderas eller begränsas för vidare användning.
• Rätten att begära en kopia av den information vi har om dig.
• Rätten att korrigera, ändra eller uppdatera information som du har gett oss (om du har ett konto hos oss så kan du också göra detta genom att logga in och uppdatera din information).
• Rätten att bestrida något automatiskt beslut som vi fattar om dig. Ett automatiskt beslut är ett beslut som fattas utan mänskligt ingripande och som har rättsliga konsekvenser (t.ex. kreditkontroll). Vi utför vanligtvis inte automatiserade beslut, men om vi gör det så kommer vi att klargöra där dessa beslut fattas.

För att utöva någon av de ovanstående rättigheterna, vänligen kontakta oss med e-postadressen som är kopplad till ditt konto och den rätt som du vill utöva. Observera att även om vi noggrant kommer att bedöma varje begäran vi får så kan dina rättigheter och tidsperioden för att behandla en rättighet variera beroende på din bostadsort och vi kommer inte alltid att behöva efterleva din begäran. När detta händer så kommer vi att förklara varför.

Vi tar hand om din information

Vi har säkerhetsåtgärder på plats för att skydda din information. De säkerhetsåtgärder vi använder beror på vilken typ av information som samlas in. 

Vi behåller bara din information så länge som krävs för att ge dig de tjänster du begär, för de ändamål som beskrivs i denna policy och för alla juridiska ändamål för vilka vi är skyldiga att behålla informationen. Vi kommer att radera din information på ett säkert sätt när den inte längre krävs för dessa ändamål, enligt våra företagspolicyer.  

Som en del av en global koncern så förlitar vi oss på delade tjänster, och några av dem är belägna utanför Europa.  Samtidigt kan din information komma att överföras internationellt för att ge dig en sömlös upplevelse när artister i världsklass åker på turné.  

När du överför information på detta sätt så finns det strikta regler på plats för att säkerställa att dina uppgifter fortfarande skyddas till en hög standard. Där vi gör detta så kommer vi att se till att lämpliga skyddsåtgärder införs.  Om din information överförs utanför det Europeiska Ekonomiska Samarbetsområdet så kommer vi att använda någon av de mekanismer som anges nedan.

• Standardavtalsklausuler som har godkänts av EU-kommissionen
• Bindande företagsregler
• Företagets bindande behandlingsregler

Kontakta oss

Om du har några frågor om ovanstående, eller om vår inställning till integritet, så är vårt särskilda Integritetskontor, inklusive vårt Dataskyddsombud, här för att hjälpa dig: privacy@universe.com  

Det finns också din lokala dataskyddsregulator, som du hittar här, även om vi uppmanar dig att försöka låta oss hjälpa dig först.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.

Privacy Policy

Our Commitment to You

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it.

We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.

If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Policy

Effective Date: December 1, 2022

As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:

1. purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

‍

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.

How we use your information

We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law.

Who we share information with

We may share your information with Sellers- as well as other third parties associated with the service provided.

Your choices and rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

How we look after your information

We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this policy, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

• Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.‍
• Information you post. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  Demographic Information. We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.‍
• Accessibility Information. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).‍
• Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.‍
• Children’s Information. In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.‍
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.‍
• We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.‍
• Other Information. We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

How We Use Your Information & Why

• For the performance of our contract with you. When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
• We use information for health/safety purposes. Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.
• We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
• We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

Who We Share Your Data With & Why

We may share information with third parties.

• We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
• We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
• We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
• We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
• We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
• We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

• To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
• To opt out of the use of cookies and tracking tools, please see our Cookies Policy.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
• To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you.

Your rights – Europe and the UK

Subject to applicable laws, you may also have rights over how your personal information is used including:

• The right to object to our processing of your data.
• The right to request that your information be erased or restricted from further use.
• The right to request a copy of the information we hold about you.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us using our Webform. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Your rights – North America

• You have choices around how to control the collection, use, and sharing of your personal information.
  
  Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.

Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client Services
• Staff Administration

Third Parties with Whom we Share Personal Information

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to 'do not track' requests from browsers.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

• Standard Contractual Clauses approved by the European Commission
• EU-US Privacy Shield
• Binding Corporate Rules
• Binding Corporate Processor Rules

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

Contact Us

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@universe.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.

9348 Civic Center Drive

Beverly Hills, CA 90210

Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2025 Universe. All rights reserved.