Journey Mapping — San Francisco
495 Jefferson St, San Francisco, CA 94109, USA
** THIS EVENT IS SOLD OUT **
In two days, we’ll change the way you think and work. This workshop delivers:
The big picture of journey mapping: What it is, how it helps you overcome organizational silos, and how an integrated view of your customer experience drives business performance.
Guidance on how and when to use journey mapping — and when not to.
Advice on how to apply essential practices like creating personas, choosing journeys to map, and engaging stakeholders.
Plenty of training exercises based on your business challenges, with group discussion and feedback throughout.
Networking opportunities with other attendees to share ideas and best practices.
Topics We’ll Cover: How to create effective journey maps, how to drive organizational change through your journey mapping initiatives, and how to identify the behind-the-scenes factors that make or break your customer experience
Skills You’ll Practice: Mapping current (as-is) & ideal (to-be) experiences, mapping “backstage” activities, root cause analysis, and solution brainstorming
For more information about the workshop agenda, topics, and cancellation policy, please visit our workshop information page.
This listing has no upcoming events