Incorporating Emotions in Technology Development
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The effective use of technology depends on the adoption and appropriation of the technology by a wide-range of stakeholders, with a range of abilities and motivations. The emotional aspects of interaction with technology are important but are routinely ignored by software engineers. This talk makes a case for considering the emotional experience when designing and implementing technology. It describes research projects where emotional factors have been taken into consideration for software for healthcare applications, such as screen tests for depression patients. It also covers a current ARC Project where the approach has been used to inform the development of AskIzzy, which presents services for the homeless.