Accessible Ticketing Workshop - LONDON
SOLT/UK Theatre Offices, 32 Rose Street
Rose St, London WC2E 9ET, UK
Organised by STAR in association with UK Theatre, the Society of London Theatre and the National Arenas Association, this workshop is aimed at increasing awareness for everyone involved in ticketing about disability, the law and equality, as well as helping suggest practical solutions and steps for improvement. It’s an opportunity to gain a better understanding of the issues, with a workshop specifically tailored to focus on ticketing.
Background:A 2014 report by Attitude is Everything revealed the frustration and inequality that customers with disabilities feel when trying to book tickets for entertainment events online. Very often, venues consider that it's better to offer a more personal booking service, usually by phone, but this is potentially discriminatory if some customers are and some are not able to book online. The issues need to be understood and policies and sales processes need to change to meet the needs of customers with disabilities who want to book online. STAR, along with SOLT, UK Theatre, NAA, Attitude is Everything and other industry organisations, are working to encourage this change.
Suitable for:Anyone involved in ticketing - events, venues, ticket agents, attractions - including sales staff, marketing, policy makers and management. The workshops are relevant not only to those working in theatre, but also those working in other entertainment sectors, such as music.
ProgrammeThe workshop will help you:
Understand what disability is
Understand the difference between disability equality and disability diversity
Gain an awareness of legislation relating to disabled people including The Equality Act
Understand what is and what isn’t appropriate conduct / terminology around disabled people
Understand how to improve access for disabled people – and why
Understand the benefits to your organisation
Establish non-discriminatory ticketing policies
Learn about evidencing disability
Learn about card schemes such as Hynt, CEA Card and The Access Card
Workshop FacilitatorThe workshops are led by Nimbus Disability, a consultancy service working across a range of industries providing practical and tangible support in meeting and exceeding legal obligations toward disabled people. Its portfolio of services includes The Access Card, the first scheme of its type in the UK offering a universal and consistent way of disabled people evidencing and communicating their needs to providers quickly and discreetly.
Martin Austin is Managing Director and Founder of Nimbus Disability. Having read Psychology at University he found a career in the information and advice sector advising disabled people of their rights in terms of Social Security and anti-discrimination legislation. He found a passion for finding the fair and reasonable middle ground between the rights of disabled people and the abilities and capacity of service providers. This eventually led to the formation of Nimbus.
Martin is Chair and player for Wheelchair Basketball Club Derby Wheelblazers and has also represented Great Britain in Sledge Hockey – the Paralympic version of Ice Hockey.
CostThe cost for the workshop per participant is £150.
The following benefit from discounted fees:
STAR Members £75STAR Members (incl. members of UK Theatre, SOLT and NAA that are also members of STAR) £75SOLT/UK Theatre members that are also registered charities £75Other SOLT or UK Theatre members £100National Arenas Association Members £100
If you are a member of one or more of these organisations and do not have the code to be able to book at the discounted rate, please contact firstname.lastname@example.org
The closest drop off point to the SOLT/UK Theatre Offices is at the junction of Rose Street and Garrick Street outside Carluccios Restaurant. From there the main entrance is a matter of a few metres across a relatively even-cobbled surface
There is a small (2 inch) step at the entrance of the venue. Training facilities are on the upper floors and accessed via a passenger lift.
Accessible toilet facilities are available.
Hearing loop facilities available on request (please check the box when booking your ticket).
Should you have any other specific access / dietary requirements there is an opportunity to let us know when registering for the workshop. We will look forward to making the session accessible to you.
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